FCC Consumer Complaints – November 2024
Introduction
A total of 25990 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission in November 2024, this was lower than the 35470 complaints recorded the month before. Reports were received from 54 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 11850 complaints.
Key statistics
- Total complaints
- 25990
- Days with complaint data
- 30
- Days with complaints
- 30
- States & territories reporting
- 54
- Most common issue
- Unwanted Calls (11850)
- Most reported state/territory
- California (2739)
Daily complaint activity
The month averaged 866.3 complaints per day. The highest daily count was 1360 complaints on 5 November 2024, with 18 days recording more complaints than the monthly daily average. The quietest day was 17 November 2024, with 360 complaints, noticeably below the monthly average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
In November 2024, the 25990 complaints recorded by the Federal Communications Commission were reported from 5668 cities across 54 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in District of Columbia, where Washington accounted for 62 of the 74 complaints recorded in the state.
The monthly distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 2739 | 10.5% |
| Texas | 2046 | 7.9% |
| Florida | 1790 | 6.9% |
| New York | 1420 | 5.5% |
| Washington | 1161 | 4.5% |
| Pennsylvania | 1125 | 4.3% |
| North Carolina | 1080 | 4.2% |
| Georgia | 981 | 3.8% |
| Illinois | 910 | 3.5% |
| Ohio | 860 | 3.3% |
| Other states and territories | 11873 | 45.7% |
Location highlight
A large share of complaints in District of Columbia originated from Washington, which accounted for most reports within the state.
What the complaints were about
The complaints recorded during the month fell into 8 different complaint categories. Phone was the most reported category, with 19205 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 19205 | 73.9% |
| Internet | 4405 | 16.9% |
| TV | 1527 | 5.9% |
| Radio | 406 | 1.6% |
| Accessibility | 271 | 1.0% |
| Emergency | 154 | 0.6% |
| Request for Dispute Assistance | 20 | 0.1% |
| Broadband Story | 2 | 0.0% |
Phone complaints
19205 complaints were recorded in this category during the month, representing 73.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 11850 | 61.7% |
| Billing | 2679 | 13.9% |
| Availability (including rural call completion) | 1571 | 8.2% |
| Equipment | 1234 | 6.4% |
| Number Portability (keeping your number if you change providers) | 727 | 3.8% |
| Privacy | 301 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 289 | 1.5% |
| Interference (including signal jammers) | 266 | 1.4% |
| Junk Faxes | 180 | 0.9% |
| Slamming (change of your carrier without permission) | 87 | 0.5% |
| Rural Call Completion | 1 | 0.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
4405 complaints were recorded in this category during the month, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 1763 | 40.0% |
| Availability | 1369 | 31.1% |
| Speed | 388 | 8.8% |
| Interference | 352 | 8.0% |
| Equipment | 301 | 6.8% |
| Privacy | 232 | 5.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
1527 complaints were recorded in this category during the month, representing 5.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 442 | 28.9% |
| Availability | 396 | 25.9% |
| Indecency | 339 | 22.2% |
| Loud Commercials | 157 | 10.3% |
| Interference | 76 | 5.0% |
| Equipment | 74 | 4.8% |
| Privacy | 39 | 2.6% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
Radio complaints
406 complaints were recorded in this category during the month, representing 1.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 134 | 33.0% |
| Pirate Radio | 112 | 27.6% |
| Availability | 78 | 19.2% |
| Indecency | 31 | 7.6% |
| Commercials/Promotions | 19 | 4.7% |
| Equipment | 18 | 4.4% |
| Billing | 6 | 1.5% |
The largest share of complaints in this category related to Interference and Pirate Radio, with fewer reports falling into other issue types.
Accessibility complaints
271 complaints were recorded in this category during the month, representing 1.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 119 | 43.9% |
| Closed Captioning over the Internet | 111 | 41.0% |
| Telecommunications Relay Service (TRS) | 18 | 6.6% |
| Emergency Information on TV | 4 | 1.5% |
| Video Description | 3 | 1.1% |
The largest share of complaints in this category related to Closed Captioning on TV and Closed Captioning over the Internet, with fewer reports falling into other issue types.
Emergency complaints
154 complaints were recorded in this category during the month, representing 0.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Other | 54 | 35.1% |
| Interference | 49 | 31.8% |
| Phone | 40 | 26.0% |
| Tower | 11 | 7.1% |
The largest share of complaints in this category related to Other and Interference, with fewer reports falling into other issue types.
Unwanted calls
There were 11850 complaints relating to unwanted calls on this date, representing 45.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (773) 466-7206 | 18 | 0.2% |
| (833) 953-3205 | 7 | 0.1% |
| (877) 200-1765 | 7 | 0.1% |
| (410) 973-3181 | 5 | 0.0% |
| (435) 255-1219 | 5 | 0.0% |
| (800) 733-2767 | 5 | 0.0% |
| (863) 229-1072 | 5 | 0.0% |
| (347) 726-7125 | 4 | 0.0% |
| (410) 220-1712 | 4 | 0.0% |
| (464) 237-0199 | 4 | 0.0% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-0760 | 79 | 0.7% |
| (877) 200-1765 | 59 | 0.5% |
| (747) 276-9230 | 34 | 0.3% |
| (877) 867-5139 | 27 | 0.2% |
| (877) 201-1769 | 19 | 0.2% |
| (877) 941-1030 | 16 | 0.1% |
| (877) 218-9287 | 14 | 0.1% |
| (866) 381-3013 | 13 | 0.1% |
| (380) 245-5975 | 12 | 0.1% |
| (888) 987-8084 | 12 | 0.1% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-0760 was reported slightly more often than other business contact numbers.
- (773) 466-7206 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.