FCC Consumer Complaints – 14 November 2024
Introduction
A total of 1127 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 14 November 2024, this was higher than the 1059 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 530 complaints.
Key statistics
- Total complaints
- 1127
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (530)
- Most reported state/territory
- California (110)
Where the complaints came from
Across 713 cities in 51 states and territories, a total of 1127 complaints were recorded on 14 November 2024. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, a significant concentration was observed in Washington, where Seattle accounted for 42 of the 68 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 9.8% |
| Texas | 103 | 9.1% |
| Florida | 95 | 8.4% |
| Washington | 68 | 6.0% |
| Illinois | 57 | 5.1% |
| New York | 55 | 4.9% |
| Georgia | 40 | 3.5% |
| Tennessee | 38 | 3.4% |
| Pennsylvania | 37 | 3.3% |
| Arizona | 35 | 3.1% |
| Other states and territories | 489 | 43.4% |
Location highlight
Complaints in Washington were heavily concentrated in Seattle, which accounted for the majority of reports within the state.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 866 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 866 | 76.8% |
| Internet | 171 | 15.2% |
| TV | 56 | 5.0% |
| Radio | 23 | 2.0% |
| Accessibility | 9 | 0.8% |
| Emergency | 2 | 0.2% |
Phone complaints
866 complaints were recorded in this category, representing 76.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 530 | 61.2% |
| Billing | 108 | 12.5% |
| Availability (including rural call completion) | 83 | 9.6% |
| Equipment | 59 | 6.8% |
| Number Portability (keeping your number if you change providers) | 31 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.7% |
| Junk Faxes | 13 | 1.5% |
| Interference (including signal jammers) | 12 | 1.4% |
| Privacy | 10 | 1.2% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
171 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 38.0% |
| Availability | 63 | 36.8% |
| Speed | 15 | 8.8% |
| Interference | 14 | 8.2% |
| Equipment | 11 | 6.4% |
| Privacy | 3 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
56 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 35.7% |
| Availability | 15 | 26.8% |
| Indecency | 7 | 12.5% |
| Loud Commercials | 7 | 12.5% |
| Equipment | 4 | 7.1% |
| Privacy | 2 | 3.6% |
| Interference | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 530 complaints relating to unwanted calls were recorded on this date, representing 47% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 953-3205 | 6 | 1.1% |
| (801) 874-2483 | 3 | 0.6% |
| (308) 216-8721 | 2 | 0.4% |
| (773) 466-7206 | 2 | 0.4% |
| (201) 492-9188 | 1 | 0.2% |
| (201) 510-5607 | 1 | 0.2% |
| (202) 240-1166 | 1 | 0.2% |
| (202) 750-4966 | 1 | 0.2% |
| (202) 771-1120 | 1 | 0.2% |
| (202) 771-1121 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-0760 | 6 | 1.1% |
| (877) 218-9287 | 4 | 0.8% |
| (210) 898-7405 | 2 | 0.4% |
| (240) 248-9495 | 2 | 0.4% |
| (409) 740-3081 | 2 | 0.4% |
| (877) 200-1765 | 2 | 0.4% |
| (877) 284-3852 | 2 | 0.4% |
| (954) 715-7673 | 2 | 0.4% |
| (986) 942-0728 | 2 | 0.4% |
| (201) 252-5294 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Live Voice was reported slightly more often than other call types.
- (877) 200-0760 was reported slightly more often than other business contact numbers.
- (833) 953-3205 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.