FCC Consumer Complaints – 13 November 2024
Introduction
The Federal Communications Commission recorded 1059 consumer complaints on 13 November 2024 relating to telecommunications services, this represented a decline from the 1168 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 515 complaints.
Key statistics
- Total complaints
- 1059
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (515)
- Most reported state/territory
- California (116)
Where the complaints came from
The 1059 complaints recorded on 13 November 2024 were submitted from 670 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 11.0% |
| Texas | 96 | 9.1% |
| Florida | 77 | 7.3% |
| New York | 61 | 5.8% |
| North Carolina | 50 | 4.7% |
| Pennsylvania | 50 | 4.7% |
| Virginia | 45 | 4.2% |
| Ohio | 37 | 3.5% |
| Arizona | 36 | 3.4% |
| Georgia | 32 | 3.0% |
| Other states and territories | 459 | 43.3% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 836 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 836 | 78.9% |
| Internet | 166 | 15.7% |
| TV | 26 | 2.5% |
| Radio | 16 | 1.5% |
| Accessibility | 10 | 0.9% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
836 complaints were recorded in this category, representing 78.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 515 | 61.6% |
| Billing | 119 | 14.2% |
| Availability (including rural call completion) | 62 | 7.4% |
| Equipment | 48 | 5.7% |
| Number Portability (keeping your number if you change providers) | 32 | 3.8% |
| Junk Faxes | 17 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.9% |
| Privacy | 13 | 1.6% |
| Interference (including signal jammers) | 10 | 1.2% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
166 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 37.3% |
| Availability | 50 | 30.1% |
| Speed | 21 | 12.7% |
| Interference | 15 | 9.0% |
| Equipment | 12 | 7.2% |
| Privacy | 6 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 515 complaints relating to unwanted calls were recorded on this date, representing 48.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-1765 | 13 | 2.5% |
| (888) 439-1675 | 7 | 1.4% |
| (619) 910-9047 | 3 | 0.6% |
| (877) 867-5139 | 3 | 0.6% |
| (877) 941-1030 | 3 | 0.6% |
| (816) 375-9376 | 2 | 0.4% |
| (866) 210-0695 | 2 | 0.4% |
| (866) 381-3013 | 2 | 0.4% |
| (877) 617-6446 | 2 | 0.4% |
| (201) 586-0575 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-1765 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.