FCC Consumer Complaints – 12 November 2024
Introduction
On 12 November 2024, the Federal Communications Commission recorded 1168 consumer complaints relating to telecommunications services, this represented an increase from the 801 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 516 complaints.
Key statistics
- Total complaints
- 1168
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (516)
- Most reported state/territory
- California (121)
Where the complaints came from
The 1168 complaints recorded on 12 November 2024 originated from 715 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Alabama, where Asd accounted for 41 of the 53 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 121 | 10.4% |
| Texas | 108 | 9.2% |
| New York | 80 | 6.8% |
| Florida | 68 | 5.8% |
| Pennsylvania | 57 | 4.9% |
| Alabama | 53 | 4.5% |
| Ohio | 42 | 3.6% |
| Illinois | 40 | 3.4% |
| Colorado | 39 | 3.3% |
| Georgia | 39 | 3.3% |
| Other states and territories | 521 | 44.6% |
Location highlight
A large share of complaints in Alabama originated from Asd, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 832 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 832 | 71.2% |
| Internet | 209 | 17.9% |
| TV | 93 | 8.0% |
| Radio | 22 | 1.9% |
| Accessibility | 5 | 0.4% |
| Emergency | 5 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
832 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 516 | 62.0% |
| Billing | 106 | 12.7% |
| Availability (including rural call completion) | 72 | 8.7% |
| Equipment | 57 | 6.9% |
| Number Portability (keeping your number if you change providers) | 31 | 3.7% |
| Junk Faxes | 17 | 2.0% |
| Privacy | 13 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.2% |
| Interference (including signal jammers) | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
209 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 92 | 44.0% |
| Availability | 67 | 32.1% |
| Interference | 18 | 8.6% |
| Speed | 14 | 6.7% |
| Equipment | 10 | 4.8% |
| Privacy | 8 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
93 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 53 | 57.0% |
| Billing | 25 | 26.9% |
| Indecency | 5 | 5.4% |
| Loud Commercials | 5 | 5.4% |
| Equipment | 3 | 3.2% |
| Privacy | 2 | 2.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 516 complaints relating to unwanted calls on this date, representing 44.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-0760 | 5 | 1.0% |
| (877) 200-1765 | 3 | 0.6% |
| (212) 659-9955 | 2 | 0.4% |
| (575) 446-2216 | 2 | 0.4% |
| (737) 707-3512 | 2 | 0.4% |
| (877) 201-2783 | 2 | 0.4% |
| (877) 941-1030 | 2 | 0.4% |
| (980) 981-3547 | 2 | 0.4% |
| (201) 372-4621 | 1 | 0.2% |
| (202) 292-4371 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-0760 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.