FCC Consumer Complaints – 15 November 2024
Introduction
A total of 905 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 15 November 2024, this was lower than the 1127 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 395 complaints recorded.
Key statistics
- Total complaints
- 905
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (395)
- Most reported state/territory
- California (99)
Where the complaints came from
A total of 905 complaints were recorded on 15 November 2024, with reports originating from 592 cities in 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 10.9% |
| Texas | 58 | 6.4% |
| Florida | 55 | 6.1% |
| New York | 49 | 5.4% |
| Washington | 44 | 4.9% |
| Tennessee | 43 | 4.8% |
| Georgia | 40 | 4.4% |
| Colorado | 37 | 4.1% |
| North Carolina | 37 | 4.1% |
| Pennsylvania | 35 | 3.9% |
| Other states and territories | 408 | 45.1% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 664 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 664 | 73.4% |
| Internet | 162 | 17.9% |
| TV | 50 | 5.5% |
| Radio | 18 | 2.0% |
| Accessibility | 7 | 0.8% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
664 complaints were recorded in this category, representing 73.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 395 | 59.5% |
| Billing | 103 | 15.5% |
| Availability (including rural call completion) | 56 | 8.4% |
| Equipment | 36 | 5.4% |
| Number Portability (keeping your number if you change providers) | 26 | 3.9% |
| Privacy | 18 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.3% |
| Interference (including signal jammers) | 9 | 1.4% |
| Junk Faxes | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
162 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 38.9% |
| Availability | 45 | 27.8% |
| Equipment | 18 | 11.1% |
| Interference | 16 | 9.9% |
| Speed | 13 | 8.0% |
| Privacy | 7 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
50 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 52.0% |
| Availability | 7 | 14.0% |
| Indecency | 6 | 12.0% |
| Privacy | 5 | 10.0% |
| Loud Commercials | 3 | 6.0% |
| Equipment | 2 | 4.0% |
| Interference | 1 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
395 complaints relating to unwanted calls were recorded on this date, accounting for 43.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-1765 | 5 | 1.3% |
| (877) 941-1030 | 3 | 0.8% |
| (866) 381-3013 | 2 | 0.5% |
| (866) 407-4860 | 2 | 0.5% |
| (877) 200-0760 | 2 | 0.5% |
| (877) 201-2783 | 2 | 0.5% |
| (202) 771-0307 | 1 | 0.3% |
| (204) 977-7599 | 1 | 0.3% |
| (206) 672-8982 | 1 | 0.3% |
| (209) 267-3674 | 1 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Live Voice was reported slightly more often than other call types.
- (877) 200-1765 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.