FCC Consumer Complaints – 16 November 2024
Introduction
On 16 November 2024, 557 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 905 complaints the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 557
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (210)
- Most reported state/territory
- California (64)
Where the complaints came from
A total of 557 complaints were recorded on 16 November 2024, with reports originating from 401 cities in 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 11.5% |
| Florida | 48 | 8.6% |
| Texas | 47 | 8.4% |
| New York | 32 | 5.7% |
| Pennsylvania | 27 | 4.8% |
| Georgia | 23 | 4.1% |
| Ohio | 23 | 4.1% |
| North Carolina | 20 | 3.6% |
| Tennessee | 20 | 3.6% |
| Washington | 20 | 3.6% |
| Other states and territories | 233 | 41.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 372 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 372 | 66.8% |
| Internet | 117 | 21.0% |
| TV | 41 | 7.4% |
| Accessibility | 15 | 2.7% |
| Radio | 6 | 1.1% |
| Emergency | 5 | 0.9% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
372 complaints were recorded in this category, representing 66.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 210 | 56.5% |
| Billing | 59 | 15.9% |
| Equipment | 28 | 7.5% |
| Availability (including rural call completion) | 26 | 7.0% |
| Number Portability (keeping your number if you change providers) | 19 | 5.1% |
| Privacy | 9 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.2% |
| Interference (including signal jammers) | 7 | 1.9% |
| Slamming (change of your carrier without permission) | 5 | 1.3% |
| Junk Faxes | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
117 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 37.6% |
| Availability | 42 | 35.9% |
| Equipment | 10 | 8.5% |
| Interference | 9 | 7.7% |
| Privacy | 8 | 6.8% |
| Speed | 4 | 3.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
41 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 29.3% |
| Loud Commercials | 10 | 24.4% |
| Billing | 9 | 22.0% |
| Indecency | 4 | 9.8% |
| Interference | 3 | 7.3% |
| Equipment | 2 | 4.9% |
| Privacy | 1 | 2.4% |
Complaints in this category covered a range of issues, including Availability, Loud Commercials and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.