FCC Consumer Complaints – 17 November 2024
Introduction
On Sunday, 17 November 2024, the Federal Communications Commission recorded 360 consumer complaints relating to telecommunications services, this represented a decline from the 557 complaints recorded the previous day. Complaints were reported across 44 states and territories, with no single location clearly ahead of the others. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 360
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (106)
Where the complaints came from
Across 268 cities in 44 states and territories, a total of 360 complaints were recorded on 17 November 2024. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 28 | 7.8% |
| New York | 28 | 7.8% |
| Florida | 24 | 6.7% |
| Washington | 24 | 6.7% |
| Texas | 23 | 6.4% |
| Georgia | 18 | 5.0% |
| North Carolina | 18 | 5.0% |
| Colorado | 16 | 4.4% |
| Kansas | 14 | 3.9% |
| Illinois | 12 | 3.3% |
| Other states and territories | 155 | 43.1% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 213 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 213 | 59.2% |
| Internet | 91 | 25.3% |
| TV | 38 | 10.6% |
| Radio | 8 | 2.2% |
| Accessibility | 6 | 1.7% |
| Emergency | 3 | 0.8% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
213 complaints were recorded in this category, representing 59.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 106 | 49.8% |
| Billing | 42 | 19.7% |
| Availability (including rural call completion) | 29 | 13.6% |
| Equipment | 15 | 7.0% |
| Number Portability (keeping your number if you change providers) | 9 | 4.2% |
| Privacy | 5 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.9% |
| Interference (including signal jammers) | 2 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
91 complaints were recorded in this category, representing 25.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 44.0% |
| Availability | 23 | 25.3% |
| Speed | 10 | 11.0% |
| Interference | 8 | 8.8% |
| Equipment | 6 | 6.6% |
| Privacy | 4 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
38 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 34.2% |
| Indecency | 9 | 23.7% |
| Loud Commercials | 8 | 21.1% |
| Billing | 4 | 10.5% |
| Equipment | 2 | 5.3% |
| Privacy | 2 | 5.3% |
The remaining complaints in this category were spread across several issues, including Availability, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.