FCC Consumer Complaints – 18 November 2024
Introduction
A total of 986 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 18 November 2024, this represented an increase from the 360 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 986
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (391)
- Most reported state/territory
- California (105)
Where the complaints came from
The 986 complaints recorded on 18 November 2024 originated from 697 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 10.6% |
| Texas | 87 | 8.8% |
| Florida | 82 | 8.3% |
| New York | 49 | 5.0% |
| Georgia | 47 | 4.8% |
| North Carolina | 47 | 4.8% |
| Pennsylvania | 42 | 4.3% |
| Illinois | 36 | 3.7% |
| Ohio | 34 | 3.4% |
| Virginia | 32 | 3.2% |
| Other states and territories | 425 | 43.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 690 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 690 | 70.0% |
| Internet | 202 | 20.5% |
| TV | 48 | 4.9% |
| Accessibility | 30 | 3.0% |
| Radio | 11 | 1.1% |
| Emergency | 5 | 0.5% |
Phone complaints
690 complaints were recorded in this category, representing 70.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 391 | 56.7% |
| Billing | 115 | 16.7% |
| Availability (including rural call completion) | 55 | 8.0% |
| Equipment | 54 | 7.8% |
| Number Portability (keeping your number if you change providers) | 26 | 3.8% |
| Privacy | 14 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.7% |
| Junk Faxes | 11 | 1.6% |
| Interference (including signal jammers) | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
202 complaints were recorded in this category, representing 20.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 89 | 44.1% |
| Availability | 52 | 25.7% |
| Equipment | 21 | 10.4% |
| Interference | 19 | 9.4% |
| Speed | 14 | 6.9% |
| Privacy | 7 | 3.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
48 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 52.1% |
| Availability | 12 | 25.0% |
| Loud Commercials | 5 | 10.4% |
| Interference | 4 | 8.3% |
| Indecency | 2 | 4.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Accessibility complaints
30 complaints were recorded in this category, representing 3.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 14 | 46.7% |
| Closed Captioning over the Internet | 13 | 43.3% |
| Telecommunications Relay Service (TRS) | 1 | 3.3% |
Closed Captioning on TV and Closed Captioning over the Internet were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 391 complaints relating to unwanted calls were recorded on this date, representing 39.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-0760 | 6 | 1.5% |
| (844) 922-6600 | 4 | 1.0% |
| (877) 200-1765 | 4 | 1.0% |
| (222) 222-2127 | 2 | 0.5% |
| (442) 347-4983 | 2 | 0.5% |
| (773) 337-6246 | 2 | 0.5% |
| (877) 218-9287 | 2 | 0.5% |
| (888) 257-4403 | 2 | 0.5% |
| (206) 410-7419 | 1 | 0.3% |
| (206) 708-5014 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-0760 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.