FCC Consumer Complaints – 19 November 2024
Introduction
The Federal Communications Commission recorded 1121 consumer complaints on 19 November 2024 relating to telecommunications services, this was higher than the 986 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1121
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (459)
- Most reported state/territory
- California (114)
Where the complaints came from
The 1121 complaints recorded on 19 November 2024 originated from 774 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 10.2% |
| Texas | 86 | 7.7% |
| Florida | 83 | 7.4% |
| New York | 56 | 5.0% |
| Georgia | 49 | 4.4% |
| Illinois | 46 | 4.1% |
| Michigan | 40 | 3.6% |
| New Jersey | 40 | 3.6% |
| Virginia | 40 | 3.6% |
| North Carolina | 39 | 3.5% |
| Other states and territories | 528 | 47.1% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 816 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 816 | 72.8% |
| Internet | 196 | 17.5% |
| TV | 58 | 5.2% |
| Accessibility | 32 | 2.9% |
| Radio | 12 | 1.1% |
| Emergency | 6 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
816 complaints were recorded in this category, representing 72.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 459 | 56.3% |
| Billing | 150 | 18.4% |
| Availability (including rural call completion) | 67 | 8.2% |
| Equipment | 64 | 7.8% |
| Number Portability (keeping your number if you change providers) | 34 | 4.2% |
| Privacy | 13 | 1.6% |
| Junk Faxes | 9 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Interference (including signal jammers) | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 5 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
196 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 39.8% |
| Availability | 68 | 34.7% |
| Interference | 15 | 7.7% |
| Speed | 15 | 7.7% |
| Equipment | 11 | 5.6% |
| Privacy | 9 | 4.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
58 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 46.6% |
| Availability | 12 | 20.7% |
| Indecency | 6 | 10.3% |
| Equipment | 5 | 8.6% |
| Loud Commercials | 3 | 5.2% |
| Privacy | 3 | 5.2% |
| Interference | 2 | 3.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Accessibility complaints
32 complaints were recorded in this category, representing 2.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning over the Internet | 19 | 59.4% |
| Closed Captioning on TV | 11 | 34.4% |
| Telecommunications Relay Service (TRS) | 2 | 6.3% |
The largest share of complaints in this category related to Closed Captioning over the Internet and Closed Captioning on TV, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.