FCC Consumer Complaints – 20 November 2024
Introduction
On 20 November 2024, the Federal Communications Commission recorded 1103 consumer complaints relating to telecommunications services, this represented a decline from the 1121 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 540 complaints recorded.
Key statistics
- Total complaints
- 1103
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (540)
- Most reported state/territory
- California (118)
Where the complaints came from
The 1103 complaints recorded on 20 November 2024 were submitted from 734 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 10.7% |
| Florida | 81 | 7.3% |
| Texas | 75 | 6.8% |
| Tennessee | 55 | 5.0% |
| Ohio | 53 | 4.8% |
| North Carolina | 46 | 4.2% |
| Georgia | 44 | 4.0% |
| Virginia | 42 | 3.8% |
| New York | 40 | 3.6% |
| Colorado | 39 | 3.5% |
| Other states and territories | 509 | 46.1% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 844 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 844 | 76.5% |
| Internet | 162 | 14.7% |
| TV | 50 | 4.5% |
| Accessibility | 18 | 1.6% |
| Radio | 16 | 1.5% |
| Emergency | 11 | 1.0% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
844 complaints were recorded in this category, representing 76.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 540 | 64.0% |
| Billing | 102 | 12.1% |
| Availability (including rural call completion) | 72 | 8.5% |
| Equipment | 58 | 6.9% |
| Number Portability (keeping your number if you change providers) | 29 | 3.4% |
| Junk Faxes | 13 | 1.5% |
| Interference (including signal jammers) | 9 | 1.1% |
| Privacy | 9 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 5 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
162 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 38.3% |
| Availability | 54 | 33.3% |
| Speed | 18 | 11.1% |
| Equipment | 12 | 7.4% |
| Interference | 9 | 5.6% |
| Privacy | 7 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
50 complaints were recorded in this category, representing 4.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 34.0% |
| Availability | 14 | 28.0% |
| Loud Commercials | 11 | 22.0% |
| Indecency | 4 | 8.0% |
| Equipment | 3 | 6.0% |
| Interference | 1 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 540 complaints relating to unwanted calls were recorded on this date, representing 49% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-0760 | 12 | 2.2% |
| (877) 201-1769 | 6 | 1.1% |
| (541) 233-2127 | 3 | 0.6% |
| (325) 252-0038 | 2 | 0.4% |
| (469) 481-7971 | 2 | 0.4% |
| (580) 448-9162 | 2 | 0.4% |
| (833) 338-2701 | 2 | 0.4% |
| (877) 218-9287 | 2 | 0.4% |
| (877) 617-6886 | 2 | 0.4% |
| (877) 941-1030 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Live Voice was reported slightly more often than other call types.
- (877) 200-0760 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.