FCC Consumer Complaints – 21 November 2024
Introduction
A total of 1119 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 21 November 2024, complaint volume increased from 1103 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 544 complaints.
Key statistics
- Total complaints
- 1119
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (544)
- Most reported state/territory
- California (108)
Where the complaints came from
A total of 1119 complaints were recorded on 21 November 2024, with reports originating from 746 cities in 51 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 9.7% |
| New York | 80 | 7.1% |
| Florida | 77 | 6.9% |
| Texas | 74 | 6.6% |
| North Carolina | 51 | 4.6% |
| New Jersey | 50 | 4.5% |
| Pennsylvania | 47 | 4.2% |
| Illinois | 42 | 3.8% |
| Washington | 41 | 3.7% |
| Tennessee | 36 | 3.2% |
| Other states and territories | 512 | 45.8% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 854 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 854 | 76.3% |
| Internet | 188 | 16.8% |
| TV | 45 | 4.0% |
| Radio | 18 | 1.6% |
| Accessibility | 11 | 1.0% |
| Emergency | 3 | 0.3% |
Phone complaints
854 complaints were recorded in this category, representing 76.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 544 | 63.7% |
| Billing | 110 | 12.9% |
| Availability (including rural call completion) | 68 | 8.0% |
| Equipment | 44 | 5.2% |
| Number Portability (keeping your number if you change providers) | 26 | 3.0% |
| Privacy | 16 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.5% |
| Interference (including signal jammers) | 13 | 1.5% |
| Junk Faxes | 13 | 1.5% |
| Slamming (change of your carrier without permission) | 7 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
188 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 83 | 44.1% |
| Availability | 56 | 29.8% |
| Interference | 19 | 10.1% |
| Speed | 12 | 6.4% |
| Equipment | 10 | 5.3% |
| Privacy | 8 | 4.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 48.9% |
| Availability | 10 | 22.2% |
| Indecency | 5 | 11.1% |
| Loud Commercials | 5 | 11.1% |
| Equipment | 2 | 4.4% |
| Privacy | 1 | 2.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 544 complaints relating to unwanted calls on this date, representing 48.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-0760 | 12 | 2.2% |
| (877) 867-5139 | 5 | 0.9% |
| (877) 201-1769 | 3 | 0.6% |
| (877) 218-9287 | 3 | 0.6% |
| (216) 494-9643 | 2 | 0.4% |
| (833) 465-2829 | 2 | 0.4% |
| (866) 381-3013 | 2 | 0.4% |
| (202) 963-4066 | 1 | 0.2% |
| (206) 785-5860 | 1 | 0.2% |
| (208) 689-2740 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-0760 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.