FCC Consumer Complaints – 22 November 2024
Introduction
On Friday, 22 November 2024, the Federal Communications Commission recorded 933 consumer complaints relating to telecommunications services, complaint volume fell from 1119 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 435 complaints.
Key statistics
- Total complaints
- 933
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (435)
- Most reported state/territory
- California (92)
Where the complaints came from
Reports recorded on 22 November 2024 show 933 complaints originating from 644 cities across 50 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 92 | 9.9% |
| Texas | 82 | 8.8% |
| Florida | 66 | 7.1% |
| New York | 57 | 6.1% |
| Illinois | 42 | 4.5% |
| Pennsylvania | 40 | 4.3% |
| North Carolina | 39 | 4.2% |
| Georgia | 35 | 3.8% |
| Michigan | 34 | 3.6% |
| Arizona | 29 | 3.1% |
| Other states and territories | 417 | 44.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 692 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 692 | 74.2% |
| Internet | 165 | 17.7% |
| TV | 38 | 4.1% |
| Radio | 21 | 2.3% |
| Accessibility | 10 | 1.1% |
| Emergency | 6 | 0.6% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
692 complaints were recorded in this category, representing 74.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 435 | 62.9% |
| Billing | 90 | 13.0% |
| Availability (including rural call completion) | 46 | 6.6% |
| Equipment | 45 | 6.5% |
| Number Portability (keeping your number if you change providers) | 25 | 3.6% |
| Interference (including signal jammers) | 13 | 1.9% |
| Privacy | 13 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.6% |
| Slamming (change of your carrier without permission) | 8 | 1.2% |
| Junk Faxes | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
165 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 40.0% |
| Availability | 53 | 32.1% |
| Speed | 19 | 11.5% |
| Interference | 16 | 9.7% |
| Equipment | 9 | 5.5% |
| Privacy | 2 | 1.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
38 complaints were recorded in this category, representing 4.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 47.4% |
| Availability | 9 | 23.7% |
| Loud Commercials | 4 | 10.5% |
| Indecency | 3 | 7.9% |
| Equipment | 2 | 5.3% |
| Interference | 2 | 5.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 435 complaints relating to unwanted calls were recorded on this date, representing 46.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 867-5139 | 5 | 1.1% |
| (877) 200-0760 | 3 | 0.7% |
| (305) 402-3144 | 2 | 0.5% |
| (844) 922-7040 | 2 | 0.5% |
| (866) 381-3013 | 2 | 0.5% |
| (877) 200-1765 | 2 | 0.5% |
| (888) 599-0137 | 2 | 0.5% |
| (202) 630-3362 | 1 | 0.2% |
| (208) 719-3276 | 1 | 0.2% |
| (210) 534-9156 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 867-5139 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.