FCC Consumer Complaints – 23 November 2024
Introduction
A total of 532 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 23 November 2024, this was lower than the 933 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 532
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (180)
- Most reported state/territory
- California (53)
Where the complaints came from
Reports recorded on 23 November 2024 show 532 complaints originating from 375 cities across 49 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 10.0% |
| Washington | 38 | 7.1% |
| Texas | 34 | 6.4% |
| New York | 33 | 6.2% |
| Florida | 31 | 5.8% |
| North Carolina | 29 | 5.5% |
| Ohio | 24 | 4.5% |
| Arizona | 22 | 4.1% |
| Pennsylvania | 21 | 3.9% |
| Illinois | 19 | 3.6% |
| Other states and territories | 228 | 42.9% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 346 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 346 | 65.0% |
| Internet | 135 | 25.4% |
| TV | 29 | 5.5% |
| Accessibility | 11 | 2.1% |
| Radio | 8 | 1.5% |
| Emergency | 3 | 0.6% |
Phone complaints
346 complaints were recorded in this category, representing 65.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 180 | 52.0% |
| Billing | 59 | 17.1% |
| Availability (including rural call completion) | 41 | 11.8% |
| Equipment | 35 | 10.1% |
| Number Portability (keeping your number if you change providers) | 12 | 3.5% |
| Interference (including signal jammers) | 7 | 2.0% |
| Privacy | 6 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.2% |
| Junk Faxes | 2 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
135 complaints were recorded in this category, representing 25.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 52 | 38.5% |
| Billing | 40 | 29.6% |
| Interference | 15 | 11.1% |
| Speed | 14 | 10.4% |
| Equipment | 11 | 8.1% |
| Privacy | 3 | 2.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.