FCC Consumer Complaints – 24 November 2024
Introduction
On Sunday, 24 November 2024, the Federal Communications Commission recorded 464 consumer complaints relating to telecommunications services, this was lower than the 532 complaints recorded the day before. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 464
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (134)
- Most reported state/territory
- California (67)
Where the complaints came from
The 464 complaints recorded on 24 November 2024 originated from 335 cities across 47 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Tennessee, where Memphis accounted for 29 of the 36 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 67 | 14.4% |
| Tennessee | 36 | 7.8% |
| Florida | 27 | 5.8% |
| Texas | 27 | 5.8% |
| New York | 20 | 4.3% |
| Virginia | 19 | 4.1% |
| North Carolina | 17 | 3.7% |
| Pennsylvania | 17 | 3.7% |
| Ohio | 16 | 3.4% |
| Washington | 16 | 3.4% |
| Other states and territories | 202 | 43.5% |
Location highlight
A large share of complaints in Tennessee originated from Memphis, which accounted for most reports within the state.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 295 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 295 | 63.6% |
| Internet | 121 | 26.1% |
| TV | 25 | 5.4% |
| Radio | 9 | 1.9% |
| Accessibility | 8 | 1.7% |
| Emergency | 6 | 1.3% |
Phone complaints
295 complaints were recorded in this category, representing 63.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 134 | 45.4% |
| Billing | 59 | 20.0% |
| Availability (including rural call completion) | 30 | 10.2% |
| Equipment | 25 | 8.5% |
| Number Portability (keeping your number if you change providers) | 21 | 7.1% |
| Privacy | 10 | 3.4% |
| Interference (including signal jammers) | 9 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
121 complaints were recorded in this category, representing 26.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 37.2% |
| Availability | 35 | 28.9% |
| Interference | 13 | 10.7% |
| Privacy | 11 | 9.1% |
| Speed | 9 | 7.4% |
| Equipment | 8 | 6.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.