FCC Consumer Complaints – 25 November 2024
Introduction
A total of 884 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 25 November 2024, complaint volume increased from 464 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 373 complaints recorded.
Key statistics
- Total complaints
- 884
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (373)
- Most reported state/territory
- California (94)
Where the complaints came from
The 884 complaints recorded on 25 November 2024 originated from 588 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 10.6% |
| Texas | 69 | 7.8% |
| New York | 51 | 5.8% |
| Florida | 48 | 5.4% |
| New Jersey | 43 | 4.9% |
| Illinois | 40 | 4.5% |
| Washington | 35 | 4.0% |
| Georgia | 32 | 3.6% |
| Pennsylvania | 32 | 3.6% |
| Michigan | 31 | 3.5% |
| Other states and territories | 408 | 46.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 654 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 654 | 74.0% |
| Internet | 167 | 18.9% |
| TV | 37 | 4.2% |
| Radio | 12 | 1.4% |
| Accessibility | 9 | 1.0% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
654 complaints were recorded in this category, representing 74.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 373 | 57.0% |
| Billing | 92 | 14.1% |
| Availability (including rural call completion) | 72 | 11.0% |
| Equipment | 47 | 7.2% |
| Number Portability (keeping your number if you change providers) | 26 | 4.0% |
| Interference (including signal jammers) | 17 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.8% |
| Privacy | 7 | 1.1% |
| Junk Faxes | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
167 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 64 | 38.3% |
| Billing | 58 | 34.7% |
| Interference | 15 | 9.0% |
| Privacy | 12 | 7.2% |
| Speed | 12 | 7.2% |
| Equipment | 6 | 3.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
37 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 51.4% |
| Availability | 8 | 21.6% |
| Loud Commercials | 6 | 16.2% |
| Equipment | 2 | 5.4% |
| Indecency | 1 | 2.7% |
| Privacy | 1 | 2.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.