FCC Consumer Complaints – 26 November 2024
Introduction
The Federal Communications Commission recorded 1060 consumer complaints on Tuesday, 26 November 2024 relating to telecommunications services, complaint volume increased from 884 complaints the day before. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 516 complaints.
Key statistics
- Total complaints
- 1060
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (516)
- Most reported state/territory
- California (111)
Where the complaints came from
A total of 1060 complaints were recorded on 26 November 2024, with reports originating from 672 cities in 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 10.5% |
| Washington | 96 | 9.1% |
| Texas | 89 | 8.4% |
| Florida | 79 | 7.5% |
| New York | 50 | 4.7% |
| Illinois | 49 | 4.6% |
| Virginia | 45 | 4.2% |
| Georgia | 41 | 3.9% |
| Pennsylvania | 38 | 3.6% |
| Ohio | 35 | 3.3% |
| Other states and territories | 427 | 40.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 830 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 830 | 78.3% |
| Internet | 158 | 14.9% |
| TV | 31 | 2.9% |
| Radio | 17 | 1.6% |
| Accessibility | 13 | 1.2% |
| Emergency | 11 | 1.0% |
Phone complaints
830 complaints were recorded in this category, representing 78.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 516 | 62.2% |
| Billing | 107 | 12.9% |
| Availability (including rural call completion) | 70 | 8.4% |
| Equipment | 49 | 5.9% |
| Number Portability (keeping your number if you change providers) | 26 | 3.1% |
| Interference (including signal jammers) | 16 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.8% |
| Junk Faxes | 12 | 1.4% |
| Privacy | 12 | 1.4% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
158 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 50.6% |
| Availability | 35 | 22.2% |
| Privacy | 15 | 9.5% |
| Equipment | 10 | 6.3% |
| Interference | 10 | 6.3% |
| Speed | 8 | 5.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
31 complaints were recorded in this category, representing 2.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 54.8% |
| Loud Commercials | 5 | 16.1% |
| Availability | 2 | 6.5% |
| Indecency | 2 | 6.5% |
| Interference | 2 | 6.5% |
| Privacy | 2 | 6.5% |
| Equipment | 1 | 3.2% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 516 complaints relating to unwanted calls were recorded on this date, representing 48.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-1765 | 5 | 1.0% |
| (866) 457-3594 | 3 | 0.6% |
| (877) 200-0760 | 3 | 0.6% |
| (877) 201-1769 | 3 | 0.6% |
| (330) 300-5560 | 2 | 0.4% |
| (336) 944-1075 | 2 | 0.4% |
| (815) 416-2805 | 2 | 0.4% |
| (202) 771-2810 | 1 | 0.2% |
| (203) 780-5935 | 1 | 0.2% |
| (206) 704-2354 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-1765 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.