FCC Consumer Complaints – 27 November 2024
Introduction
On 27 November 2024, the Federal Communications Commission recorded 893 consumer complaints relating to telecommunications services, this represented a decline from the 1060 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 427 complaints.
Key statistics
- Total complaints
- 893
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (427)
- Most reported state/territory
- California (103)
Where the complaints came from
Reports recorded on 27 November 2024 show 893 complaints originating from 621 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 11.5% |
| Texas | 68 | 7.6% |
| Florida | 66 | 7.4% |
| New York | 46 | 5.2% |
| North Carolina | 37 | 4.1% |
| Tennessee | 37 | 4.1% |
| Colorado | 36 | 4.0% |
| New Jersey | 34 | 3.8% |
| Illinois | 32 | 3.6% |
| Ohio | 32 | 3.6% |
| Other states and territories | 402 | 45.0% |
Location highlight
Complaints in California were reported across 75 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 664 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 664 | 74.4% |
| Internet | 137 | 15.3% |
| TV | 56 | 6.3% |
| Radio | 15 | 1.7% |
| Accessibility | 13 | 1.5% |
| Emergency | 7 | 0.8% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
664 complaints were recorded in this category, representing 74.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 427 | 64.3% |
| Billing | 83 | 12.5% |
| Availability (including rural call completion) | 56 | 8.4% |
| Equipment | 40 | 6.0% |
| Number Portability (keeping your number if you change providers) | 31 | 4.7% |
| Privacy | 9 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.1% |
| Interference (including signal jammers) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Junk Faxes | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
137 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 33.6% |
| Availability | 45 | 32.8% |
| Equipment | 17 | 12.4% |
| Interference | 12 | 8.8% |
| Speed | 10 | 7.3% |
| Privacy | 7 | 5.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
56 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 48.2% |
| Availability | 13 | 23.2% |
| Loud Commercials | 9 | 16.1% |
| Equipment | 3 | 5.4% |
| Interference | 2 | 3.6% |
| Indecency | 1 | 1.8% |
| Privacy | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.