FCC Consumer Complaints – 28 November 2024
Introduction
On 28 November 2024, 397 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 893 complaints recorded the day before. Complaints were reported across 45 states and territories, with New York slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 397
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (128)
- Most reported state/territory
- New York (39)
Where the complaints came from
On 28 November 2024, the 397 complaints recorded by the Federal Communications Commission were reported from 281 cities across 45 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| New York | 39 | 9.8% |
| California | 38 | 9.6% |
| Texas | 37 | 9.3% |
| New Jersey | 23 | 5.8% |
| Florida | 22 | 5.5% |
| North Carolina | 22 | 5.5% |
| Tennessee | 20 | 5.0% |
| Georgia | 18 | 4.5% |
| Pennsylvania | 13 | 3.3% |
| Ohio | 12 | 3.0% |
| Other states and territories | 153 | 38.5% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 251 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 251 | 63.2% |
| Internet | 87 | 21.9% |
| TV | 36 | 9.1% |
| Accessibility | 17 | 4.3% |
| Emergency | 3 | 0.8% |
| Radio | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
251 complaints were recorded in this category, representing 63.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 128 | 51.0% |
| Billing | 45 | 17.9% |
| Availability (including rural call completion) | 27 | 10.8% |
| Equipment | 21 | 8.4% |
| Number Portability (keeping your number if you change providers) | 9 | 3.6% |
| Interference (including signal jammers) | 7 | 2.8% |
| Privacy | 7 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.0% |
| Junk Faxes | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
87 complaints were recorded in this category, representing 21.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 44.8% |
| Availability | 22 | 25.3% |
| Equipment | 8 | 9.2% |
| Speed | 8 | 9.2% |
| Privacy | 7 | 8.0% |
| Interference | 3 | 3.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
36 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 8 | 22.2% |
| Equipment | 8 | 22.2% |
| Indecency | 7 | 19.4% |
| Loud Commercials | 5 | 13.9% |
| Billing | 4 | 11.1% |
| Interference | 2 | 5.6% |
| Privacy | 2 | 5.6% |
A broad mix of issues was reported in this category, with Availability, Equipment and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.