FCC Consumer Complaints – 29 November 2024
Introduction
On Friday, 29 November 2024, 626 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 397 complaints recorded the previous day. Complaints were reported across 46 states and territories, with Washington slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 251 complaints.
Key statistics
- Total complaints
- 626
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (251)
- Most reported state/territory
- Washington (60)
Where the complaints came from
The 626 complaints recorded on 29 November 2024 were submitted from 397 cities across 46 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A notable concentration at the city level was observed in Washington, where Seattle accounted for 44 of the 60 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Washington | 60 | 9.6% |
| California | 53 | 8.5% |
| Texas | 48 | 7.7% |
| Florida | 44 | 7.0% |
| Georgia | 33 | 5.3% |
| New York | 29 | 4.6% |
| Kansas | 27 | 4.3% |
| Illinois | 24 | 3.8% |
| Arizona | 20 | 3.2% |
| North Carolina | 20 | 3.2% |
| Other states and territories | 268 | 42.8% |
Location highlight
A large share of complaints in Washington originated from Seattle, which accounted for most reports within the state.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 417 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 417 | 66.6% |
| Internet | 149 | 23.8% |
| TV | 36 | 5.8% |
| Radio | 11 | 1.8% |
| Emergency | 7 | 1.1% |
| Accessibility | 5 | 0.8% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
417 complaints were recorded in this category, representing 66.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 251 | 60.2% |
| Billing | 55 | 13.2% |
| Availability (including rural call completion) | 41 | 9.8% |
| Equipment | 31 | 7.4% |
| Number Portability (keeping your number if you change providers) | 10 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.9% |
| Privacy | 8 | 1.9% |
| Interference (including signal jammers) | 7 | 1.7% |
| Junk Faxes | 4 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
149 complaints were recorded in this category, representing 23.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 58 | 38.9% |
| Billing | 54 | 36.2% |
| Speed | 12 | 8.1% |
| Equipment | 9 | 6.0% |
| Interference | 9 | 6.0% |
| Privacy | 7 | 4.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
36 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 38.9% |
| Loud Commercials | 7 | 19.4% |
| Availability | 6 | 16.7% |
| Equipment | 3 | 8.3% |
| Interference | 3 | 8.3% |
| Privacy | 2 | 5.6% |
| Indecency | 1 | 2.8% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.