FCC Consumer Complaints – 30 November 2024
Introduction
The Federal Communications Commission recorded 544 consumer complaints on Saturday, 30 November 2024 relating to telecommunications services, complaint volume fell from 626 complaints the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 219 complaints recorded.
Key statistics
- Total complaints
- 544
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (219)
- Most reported state/territory
- California (53)
Where the complaints came from
Across 378 cities in 45 states and territories, a total of 544 complaints were recorded on 30 November 2024. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. Despite the overall distribution, a notable concentration at the city level was observed in Washington, where Seattle accounted for 20 of the 30 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 9.7% |
| Texas | 35 | 6.4% |
| Florida | 32 | 5.9% |
| Washington | 30 | 5.5% |
| Pennsylvania | 28 | 5.1% |
| Georgia | 27 | 5.0% |
| Tennessee | 27 | 5.0% |
| New York | 26 | 4.8% |
| North Carolina | 20 | 3.7% |
| Virginia | 19 | 3.5% |
| Other states and territories | 247 | 45.4% |
Location highlight
A large share of complaints in Washington originated from Seattle, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 369 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 369 | 67.8% |
| Internet | 112 | 20.6% |
| TV | 36 | 6.6% |
| Accessibility | 14 | 2.6% |
| Radio | 11 | 2.0% |
| Emergency | 2 | 0.4% |
Phone complaints
369 complaints were recorded in this category, representing 67.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 219 | 59.3% |
| Billing | 41 | 11.1% |
| Equipment | 31 | 8.4% |
| Availability (including rural call completion) | 27 | 7.3% |
| Number Portability (keeping your number if you change providers) | 22 | 6.0% |
| Cramming (unauthorized charges on your phone bill) | 11 | 3.0% |
| Privacy | 7 | 1.9% |
| Interference (including signal jammers) | 6 | 1.6% |
| Junk Faxes | 3 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
112 complaints were recorded in this category, representing 20.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 35.7% |
| Billing | 37 | 33.0% |
| Speed | 15 | 13.4% |
| Equipment | 11 | 9.8% |
| Interference | 5 | 4.5% |
| Privacy | 4 | 3.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 25.0% |
| Billing | 9 | 25.0% |
| Indecency | 4 | 11.1% |
| Interference | 4 | 11.1% |
| Loud Commercials | 4 | 11.1% |
| Equipment | 3 | 8.3% |
| Privacy | 2 | 5.6% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.