FCC Consumer Complaints – 1 December 2024
Introduction
On 1 December 2024, the Federal Communications Commission recorded 462 consumer complaints relating to telecommunications services, this was lower than the 544 complaints recorded the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 462
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (147)
- Most reported state/territory
- California (57)
Where the complaints came from
The 462 complaints recorded on 1 December 2024 originated from 335 cities across 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 57 | 12.3% |
| Washington | 37 | 8.0% |
| Texas | 29 | 6.3% |
| North Carolina | 27 | 5.8% |
| Florida | 25 | 5.4% |
| Georgia | 23 | 5.0% |
| New York | 22 | 4.8% |
| Illinois | 20 | 4.3% |
| Pennsylvania | 20 | 4.3% |
| Virginia | 15 | 3.2% |
| Other states and territories | 187 | 40.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 298 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 298 | 64.5% |
| Internet | 108 | 23.4% |
| TV | 21 | 4.5% |
| Accessibility | 20 | 4.3% |
| Radio | 11 | 2.4% |
| Emergency | 3 | 0.6% |
| Broadband Story | 1 | 0.2% |
Phone complaints
298 complaints were recorded in this category, representing 64.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 147 | 49.3% |
| Billing | 51 | 17.1% |
| Availability (including rural call completion) | 31 | 10.4% |
| Equipment | 30 | 10.1% |
| Number Portability (keeping your number if you change providers) | 14 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.7% |
| Interference (including signal jammers) | 6 | 2.0% |
| Privacy | 5 | 1.7% |
| Slamming (change of your carrier without permission) | 5 | 1.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
108 complaints were recorded in this category, representing 23.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 34.3% |
| Billing | 35 | 32.4% |
| Equipment | 11 | 10.2% |
| Interference | 10 | 9.3% |
| Privacy | 9 | 8.3% |
| Speed | 6 | 5.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.