FCC Consumer Complaints – 2 December 2024
Introduction
The Federal Communications Commission recorded 947 consumer complaints on Monday, 2 December 2024 relating to telecommunications services, this was higher than the 462 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 947
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (364)
- Most reported state/territory
- California (91)
Where the complaints came from
Reports recorded on 2 December 2024 show 947 complaints originating from 641 cities across 49 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 91 | 9.6% |
| Texas | 71 | 7.5% |
| Florida | 66 | 7.0% |
| New York | 66 | 7.0% |
| Illinois | 47 | 5.0% |
| New Jersey | 40 | 4.2% |
| Virginia | 40 | 4.2% |
| Washington | 35 | 3.7% |
| Pennsylvania | 33 | 3.5% |
| North Carolina | 29 | 3.1% |
| Other states and territories | 429 | 45.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 690 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 690 | 72.9% |
| Internet | 183 | 19.3% |
| TV | 47 | 5.0% |
| Accessibility | 18 | 1.9% |
| Radio | 7 | 0.7% |
| Emergency | 2 | 0.2% |
Phone complaints
690 complaints were recorded in this category, representing 72.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 364 | 52.8% |
| Billing | 123 | 17.8% |
| Availability (including rural call completion) | 77 | 11.2% |
| Equipment | 42 | 6.1% |
| Number Portability (keeping your number if you change providers) | 31 | 4.5% |
| Junk Faxes | 15 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.7% |
| Privacy | 12 | 1.7% |
| Interference (including signal jammers) | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
183 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 88 | 48.1% |
| Availability | 55 | 30.1% |
| Equipment | 13 | 7.1% |
| Speed | 13 | 7.1% |
| Interference | 10 | 5.5% |
| Privacy | 4 | 2.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
47 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 59.6% |
| Availability | 8 | 17.0% |
| Loud Commercials | 7 | 14.9% |
| Equipment | 2 | 4.3% |
| Interference | 2 | 4.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 364 complaints relating to unwanted calls were recorded on this date, representing 38.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (646) 466-6860 | 5 | 1.4% |
| (888) 976-1766 | 5 | 1.4% |
| (551) 220-9841 | 3 | 0.8% |
| (201) 285-3476 | 1 | 0.3% |
| (203) 998-4395 | 1 | 0.3% |
| (206) 201-5381 | 1 | 0.3% |
| (206) 284-6829 | 1 | 0.3% |
| (206) 586-8571 | 1 | 0.3% |
| (206) 632-7758 | 1 | 0.3% |
| (209) 780-9630 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.