FCC Consumer Complaints – 3 December 2024
Introduction
On 3 December 2024, 1044 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 947 complaints the previous day. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1044
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (447)
- Most reported state/territory
- California (135)
Where the complaints came from
On 3 December 2024, the 1044 complaints recorded by the Federal Communications Commission were reported from 694 cities across 53 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 135 | 12.9% |
| Texas | 76 | 7.3% |
| Florida | 67 | 6.4% |
| New York | 64 | 6.1% |
| Illinois | 46 | 4.4% |
| Tennessee | 46 | 4.4% |
| North Carolina | 37 | 3.5% |
| Colorado | 36 | 3.4% |
| Pennsylvania | 35 | 3.4% |
| Georgia | 34 | 3.3% |
| Other states and territories | 467 | 44.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 800 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 800 | 76.6% |
| Internet | 167 | 16.0% |
| TV | 38 | 3.6% |
| Radio | 20 | 1.9% |
| Accessibility | 15 | 1.4% |
| Emergency | 4 | 0.4% |
Phone complaints
800 complaints were recorded in this category, representing 76.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 447 | 55.9% |
| Billing | 134 | 16.8% |
| Availability (including rural call completion) | 74 | 9.3% |
| Equipment | 59 | 7.4% |
| Number Portability (keeping your number if you change providers) | 48 | 6.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.5% |
| Privacy | 11 | 1.4% |
| Interference (including signal jammers) | 8 | 1.0% |
| Junk Faxes | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
167 complaints were recorded in this category, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 49.1% |
| Availability | 40 | 24.0% |
| Speed | 18 | 10.8% |
| Equipment | 12 | 7.2% |
| Interference | 12 | 7.2% |
| Privacy | 3 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 44.7% |
| Availability | 11 | 28.9% |
| Equipment | 3 | 7.9% |
| Indecency | 3 | 7.9% |
| Loud Commercials | 3 | 7.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 447 complaints relating to unwanted calls were recorded on this date, representing 42.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (971) 231-3096 | 16 | 3.6% |
| (877) 200-2515 | 4 | 0.9% |
| (877) 200-1765 | 3 | 0.7% |
| (708) 518-3154 | 2 | 0.4% |
| (877) 867-5139 | 2 | 0.4% |
| (877) 941-1030 | 2 | 0.4% |
| (201) 257-6237 | 1 | 0.2% |
| (213) 771-5233 | 1 | 0.2% |
| (231) 244-3815 | 1 | 0.2% |
| (254) 261-4321 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (971) 231-3096 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.