FCC Consumer Complaints – 4 December 2024
Introduction
On Wednesday, 4 December 2024, 1021 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1044 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 434 complaints.
Key statistics
- Total complaints
- 1021
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (434)
- Most reported state/territory
- California (97)
Where the complaints came from
The 1021 complaints recorded on 4 December 2024 were submitted from 706 cities across 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 9.5% |
| Texas | 93 | 9.1% |
| Florida | 71 | 7.0% |
| New York | 64 | 6.3% |
| Pennsylvania | 42 | 4.1% |
| Ohio | 41 | 4.0% |
| North Carolina | 38 | 3.7% |
| Illinois | 36 | 3.5% |
| New Jersey | 34 | 3.3% |
| Virginia | 33 | 3.2% |
| Other states and territories | 472 | 46.2% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 747 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 747 | 73.2% |
| Internet | 191 | 18.7% |
| TV | 49 | 4.8% |
| Radio | 17 | 1.7% |
| Accessibility | 14 | 1.4% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
747 complaints were recorded in this category, representing 73.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 434 | 58.1% |
| Billing | 98 | 13.1% |
| Availability (including rural call completion) | 73 | 9.8% |
| Equipment | 56 | 7.5% |
| Number Portability (keeping your number if you change providers) | 35 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 20 | 2.7% |
| Interference (including signal jammers) | 14 | 1.9% |
| Junk Faxes | 12 | 1.6% |
| Privacy | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
191 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 37.2% |
| Availability | 65 | 34.0% |
| Equipment | 21 | 11.0% |
| Interference | 13 | 6.8% |
| Speed | 12 | 6.3% |
| Privacy | 9 | 4.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
49 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 38.8% |
| Loud Commercials | 10 | 20.4% |
| Billing | 9 | 18.4% |
| Equipment | 4 | 8.2% |
| Indecency | 4 | 8.2% |
| Interference | 2 | 4.1% |
Complaints in this category covered a range of issues, including Availability, Loud Commercials and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.