FCC Consumer Complaints – 5 December 2024
Introduction
The Federal Communications Commission recorded 1095 consumer complaints on 5 December 2024 relating to telecommunications services, this represented an increase from the 1021 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 503 complaints.
Key statistics
- Total complaints
- 1095
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (503)
- Most reported state/territory
- California (114)
Where the complaints came from
The 1095 complaints recorded on 5 December 2024 were submitted from 679 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 10.4% |
| Texas | 93 | 8.5% |
| Florida | 86 | 7.9% |
| New York | 71 | 6.5% |
| Washington | 50 | 4.6% |
| Tennessee | 42 | 3.8% |
| Georgia | 39 | 3.6% |
| North Carolina | 38 | 3.5% |
| Pennsylvania | 37 | 3.4% |
| Arizona | 32 | 2.9% |
| Other states and territories | 492 | 44.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 810 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 810 | 74.0% |
| Internet | 192 | 17.5% |
| TV | 39 | 3.6% |
| Accessibility | 37 | 3.4% |
| Radio | 12 | 1.1% |
| Emergency | 5 | 0.5% |
Phone complaints
810 complaints were recorded in this category, representing 74.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 503 | 62.1% |
| Billing | 121 | 14.9% |
| Availability (including rural call completion) | 65 | 8.0% |
| Equipment | 56 | 6.9% |
| Number Portability (keeping your number if you change providers) | 28 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.4% |
| Privacy | 11 | 1.4% |
| Interference (including signal jammers) | 7 | 0.9% |
| Junk Faxes | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
192 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 92 | 47.9% |
| Availability | 43 | 22.4% |
| Interference | 22 | 11.5% |
| Equipment | 13 | 6.8% |
| Speed | 12 | 6.3% |
| Privacy | 10 | 5.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
39 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 46.2% |
| Availability | 8 | 20.5% |
| Loud Commercials | 5 | 12.8% |
| Equipment | 4 | 10.3% |
| Indecency | 2 | 5.1% |
| Interference | 1 | 2.6% |
| Privacy | 1 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Accessibility complaints
37 complaints were recorded in this category, representing 3.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning over the Internet | 22 | 59.5% |
| Closed Captioning on TV | 15 | 40.5% |
Closed Captioning over the Internet and Closed Captioning on TV were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 503 complaints relating to unwanted calls were recorded on this date, representing 45.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 8 | 1.6% |
| (802) 728-2072 | 3 | 0.6% |
| (336) 739-1291 | 2 | 0.4% |
| (720) 796-8771 | 2 | 0.4% |
| (802) 473-8579 | 2 | 0.4% |
| (802) 692-7690 | 2 | 0.4% |
| (802) 773-3182 | 2 | 0.4% |
| (888) 229-4734 | 2 | 0.4% |
| (202) 792-9959 | 1 | 0.2% |
| (203) 507-5647 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.