FCC Consumer Complaints – 6 December 2024
Introduction
A total of 1052 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 6 December 2024, this represented a decline from the 1095 complaints recorded the previous day. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 463 complaints.
Key statistics
- Total complaints
- 1052
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (463)
- Most reported state/territory
- California (128)
Where the complaints came from
The 1052 complaints recorded on 6 December 2024 were submitted from 689 cities across 53 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 12.2% |
| Texas | 87 | 8.3% |
| Florida | 70 | 6.7% |
| New York | 48 | 4.6% |
| Arizona | 41 | 3.9% |
| Pennsylvania | 40 | 3.8% |
| Georgia | 38 | 3.6% |
| Ohio | 38 | 3.6% |
| Illinois | 35 | 3.3% |
| North Carolina | 33 | 3.1% |
| Other states and territories | 494 | 47.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 766 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 766 | 72.8% |
| Internet | 187 | 17.8% |
| TV | 53 | 5.0% |
| Accessibility | 23 | 2.2% |
| Emergency | 13 | 1.2% |
| Radio | 10 | 1.0% |
Phone complaints
766 complaints were recorded in this category, representing 72.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 463 | 60.4% |
| Billing | 123 | 16.1% |
| Availability (including rural call completion) | 58 | 7.6% |
| Equipment | 50 | 6.5% |
| Number Portability (keeping your number if you change providers) | 30 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.2% |
| Privacy | 13 | 1.7% |
| Interference (including signal jammers) | 9 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Junk Faxes | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
187 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 85 | 45.5% |
| Availability | 53 | 28.3% |
| Speed | 28 | 15.0% |
| Interference | 9 | 4.8% |
| Equipment | 6 | 3.2% |
| Privacy | 6 | 3.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
53 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 19 | 35.8% |
| Billing | 16 | 30.2% |
| Availability | 9 | 17.0% |
| Indecency | 5 | 9.4% |
| Interference | 2 | 3.8% |
| Equipment | 1 | 1.9% |
| Privacy | 1 | 1.9% |
Loud Commercials and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
463 complaints relating to unwanted calls were recorded on this date, accounting for 44% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 8 | 1.7% |
| (877) 867-5139 | 3 | 0.6% |
| (877) 941-1030 | 3 | 0.6% |
| (651) 240-3399 | 2 | 0.4% |
| (970) 947-3161 | 2 | 0.4% |
| (201) 971-2252 | 1 | 0.2% |
| (202) 758-0760 | 1 | 0.2% |
| (205) 745-6888 | 1 | 0.2% |
| (206) 206-1738 | 1 | 0.2% |
| (206) 637-1703 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.