FCC Consumer Complaints – 7 December 2024
Introduction
A total of 581 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 7 December 2024, complaint volume fell from 1052 complaints the day before. Submissions were made from 45 states and territories, with California accounting for the highest number of complaints at 72. The most common issue reported was Unwanted Calls, accounting for 255 complaints.
Key statistics
- Total complaints
- 581
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (255)
- Most reported state/territory
- California (72)
Where the complaints came from
Reports recorded on 7 December 2024 show 581 complaints originating from 409 cities across 45 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 12.4% |
| Florida | 34 | 5.9% |
| Texas | 33 | 5.7% |
| North Carolina | 30 | 5.2% |
| Tennessee | 29 | 5.0% |
| New York | 28 | 4.8% |
| Pennsylvania | 24 | 4.1% |
| Ohio | 23 | 4.0% |
| Georgia | 22 | 3.8% |
| Illinois | 21 | 3.6% |
| Other states and territories | 265 | 45.6% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 413 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 413 | 71.1% |
| Internet | 107 | 18.4% |
| TV | 20 | 3.4% |
| Emergency | 19 | 3.3% |
| Accessibility | 11 | 1.9% |
| Radio | 9 | 1.5% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
413 complaints were recorded in this category, representing 71.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 255 | 61.7% |
| Billing | 63 | 15.3% |
| Availability (including rural call completion) | 30 | 7.3% |
| Equipment | 30 | 7.3% |
| Number Portability (keeping your number if you change providers) | 15 | 3.6% |
| Interference (including signal jammers) | 6 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.2% |
| Privacy | 4 | 1.0% |
| Slamming (change of your carrier without permission) | 4 | 1.0% |
| Junk Faxes | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
107 complaints were recorded in this category, representing 18.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 42.1% |
| Availability | 26 | 24.3% |
| Speed | 12 | 11.2% |
| Interference | 10 | 9.3% |
| Equipment | 7 | 6.5% |
| Privacy | 7 | 6.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.