FCC Consumer Complaints – 8 December 2024
Introduction
The Federal Communications Commission recorded 423 consumer complaints on Sunday, 8 December 2024 relating to telecommunications services, complaint volume fell from 581 complaints the previous day. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 423
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (122)
- Most reported state/territory
- California (42)
Where the complaints came from
Reports recorded on 8 December 2024 show 423 complaints originating from 324 cities across 44 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 9.9% |
| Texas | 36 | 8.5% |
| New York | 25 | 5.9% |
| North Carolina | 20 | 4.7% |
| Tennessee | 20 | 4.7% |
| Florida | 19 | 4.5% |
| Virginia | 19 | 4.5% |
| Illinois | 16 | 3.8% |
| Michigan | 16 | 3.8% |
| New Jersey | 16 | 3.8% |
| Other states and territories | 194 | 45.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 269 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 269 | 63.6% |
| Internet | 97 | 22.9% |
| TV | 30 | 7.1% |
| Accessibility | 16 | 3.8% |
| Radio | 9 | 2.1% |
| Emergency | 2 | 0.5% |
Phone complaints
269 complaints were recorded in this category, representing 63.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 122 | 45.4% |
| Billing | 47 | 17.5% |
| Equipment | 28 | 10.4% |
| Availability (including rural call completion) | 23 | 8.6% |
| Number Portability (keeping your number if you change providers) | 19 | 7.1% |
| Privacy | 10 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 3.3% |
| Interference (including signal jammers) | 9 | 3.3% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
97 complaints were recorded in this category, representing 22.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 41.2% |
| Availability | 34 | 35.1% |
| Speed | 8 | 8.2% |
| Privacy | 6 | 6.2% |
| Equipment | 5 | 5.2% |
| Interference | 4 | 4.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
30 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 30.0% |
| Loud Commercials | 8 | 26.7% |
| Billing | 6 | 20.0% |
| Indecency | 4 | 13.3% |
| Interference | 2 | 6.7% |
| Equipment | 1 | 3.3% |
Complaints in this category covered a range of issues, including Availability, Loud Commercials and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.