FCC Consumer Complaints – December 2024
Introduction
The Federal Communications Commission recorded 23900 consumer complaints in December 2024 relating to telecommunications services, this represented a decline from the 25990 complaints recorded the month before. The complaints came from 55 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 23900
- Days with complaint data
- 31
- Days with complaints
- 31
- States & territories reporting
- 55
- Most common issue
- Unwanted Calls (8457)
- Most reported state/territory
- California (2593)
Daily complaint activity
The month averaged 771 complaints per day. The highest daily count was 1135 complaints on 10 December 2024, with 16 days recording more complaints than the monthly daily average. The lowest daily total was 259 complaints on 25 December 2024, well below the monthly average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
Across 5398 cities in 55 states and territories, a total of 23900 complaints were recorded in December 2024. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, a significant concentration was observed in District of Columbia, where Washington accounted for 87 of the 96 complaints recorded.
The table below summarises the number of complaints reported in each state and territory during the month, ordered by total reports.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 2593 | 10.8% |
| Florida | 1908 | 8.0% |
| Texas | 1823 | 7.6% |
| New York | 1471 | 6.2% |
| North Carolina | 986 | 4.1% |
| Pennsylvania | 895 | 3.7% |
| Illinois | 878 | 3.7% |
| Washington | 822 | 3.4% |
| Georgia | 798 | 3.3% |
| Ohio | 744 | 3.1% |
| Other states and territories | 10976 | 45.9% |
Location highlights
- Nearly all complaints reported in District of Columbia originated from Washington.
- Complaints in California were reported across 551 cities, the widest spread observed during the month.
What the complaints were about
The complaints recorded during the month fell into 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 17052 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 17052 | 71.3% |
| Internet | 4649 | 19.5% |
| TV | 1116 | 4.7% |
| Radio | 489 | 2.0% |
| Accessibility | 429 | 1.8% |
| Emergency | 147 | 0.6% |
| Request for Dispute Assistance | 17 | 0.1% |
| Broadband Story | 1 | 0.0% |
Phone complaints
17052 complaints were recorded in this category during the month, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 8457 | 49.6% |
| Billing | 2883 | 16.9% |
| Availability (including rural call completion) | 1732 | 10.2% |
| Equipment | 1331 | 7.8% |
| Number Portability (keeping your number if you change providers) | 1252 | 7.3% |
| Junk Faxes | 409 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 364 | 2.1% |
| Privacy | 301 | 1.8% |
| Interference (including signal jammers) | 242 | 1.4% |
| Slamming (change of your carrier without permission) | 73 | 0.4% |
| Rural Call Completion | 1 | 0.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
4649 complaints were recorded in this category during the month, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 2034 | 43.8% |
| Availability | 1273 | 27.4% |
| Speed | 425 | 9.1% |
| Interference | 362 | 7.8% |
| Equipment | 285 | 6.1% |
| Privacy | 270 | 5.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
1116 complaints were recorded in this category during the month, representing 4.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 429 | 38.4% |
| Availability | 255 | 22.8% |
| Loud Commercials | 196 | 17.6% |
| Indecency | 113 | 10.1% |
| Equipment | 62 | 5.6% |
| Interference | 37 | 3.3% |
| Privacy | 18 | 1.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
489 complaints were recorded in this category during the month, representing 2.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 159 | 32.5% |
| Indecency | 118 | 24.1% |
| Availability | 87 | 17.8% |
| Pirate Radio | 79 | 16.2% |
| Equipment | 11 | 2.2% |
| Billing | 10 | 2.0% |
| Commercials/Promotions | 10 | 2.0% |
A broad mix of issues was reported in this category, with Interference, Indecency and Availability among the most common.
Accessibility complaints
429 complaints were recorded in this category during the month, representing 1.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 215 | 50.1% |
| Closed Captioning over the Internet | 170 | 39.6% |
| Telecommunications Relay Service (TRS) | 13 | 3.0% |
| Video Description | 5 | 1.2% |
| Emergency Information on TV | 3 | 0.7% |
| Hearing Aid Compatibility of Wireline Phones | 1 | 0.2% |
Closed Captioning on TV and Closed Captioning over the Internet accounted for the majority of complaints in this category, with other issues reported less frequently.
Emergency complaints
147 complaints were recorded in this category during the month, representing 0.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 73 | 49.7% |
| Phone | 34 | 23.1% |
| Other | 30 | 20.4% |
| Tower | 10 | 6.8% |
Interference and Phone accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
8457 complaints relating to unwanted calls were recorded on this date, accounting for 35.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 733-2767 | 9 | 0.1% |
| (646) 466-6860 | 7 | 0.1% |
| (888) 976-1766 | 5 | 0.1% |
| (213) 883-6155 | 3 | 0.0% |
| (215) 821-8924 | 3 | 0.0% |
| (239) 237-0262 | 3 | 0.0% |
| (301) 901-8208 | 3 | 0.0% |
| (551) 220-9841 | 3 | 0.0% |
| (610) 651-3768 | 3 | 0.0% |
| (618) 628-2500 | 3 | 0.0% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 109 | 1.3% |
| (877) 867-5139 | 57 | 0.7% |
| (877) 941-1030 | 36 | 0.4% |
| (971) 231-3096 | 18 | 0.2% |
| (877) 200-1765 | 17 | 0.2% |
| (877) 200-4023 | 12 | 0.1% |
| (877) 201-1769 | 10 | 0.1% |
| (888) 291-9607 | 9 | 0.1% |
| (844) 922-9930 | 7 | 0.1% |
| (855) 595-0557 | 7 | 0.1% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 was reported slightly more often than other business contact numbers.
- (800) 733-2767 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.