FCC Consumer Complaints – 18 December 2024
Introduction
The Federal Communications Commission recorded 1018 consumer complaints on Wednesday, 18 December 2024 relating to telecommunications services, this represented a decline from the 1064 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1018
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (416)
- Most reported state/territory
- California (99)
Where the complaints came from
On 18 December 2024, the 1018 complaints recorded by the Federal Communications Commission were reported from 668 cities across 50 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 9.7% |
| Texas | 75 | 7.4% |
| Florida | 71 | 7.0% |
| New York | 50 | 4.9% |
| Washington | 47 | 4.6% |
| Georgia | 45 | 4.4% |
| Pennsylvania | 38 | 3.7% |
| Illinois | 36 | 3.5% |
| Tennessee | 35 | 3.4% |
| Arizona | 31 | 3.0% |
| Other states and territories | 489 | 48.0% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 765 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 765 | 75.1% |
| Internet | 195 | 19.2% |
| TV | 30 | 2.9% |
| Radio | 17 | 1.7% |
| Accessibility | 11 | 1.1% |
Phone complaints
765 complaints were recorded in this category, representing 75.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 416 | 54.4% |
| Billing | 110 | 14.4% |
| Availability (including rural call completion) | 87 | 11.4% |
| Number Portability (keeping your number if you change providers) | 66 | 8.6% |
| Equipment | 44 | 5.8% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Interference (including signal jammers) | 12 | 1.6% |
| Privacy | 11 | 1.4% |
| Junk Faxes | 7 | 0.9% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
195 complaints were recorded in this category, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 104 | 53.3% |
| Availability | 49 | 25.1% |
| Interference | 17 | 8.7% |
| Speed | 10 | 5.1% |
| Equipment | 9 | 4.6% |
| Privacy | 6 | 3.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
30 complaints were recorded in this category, representing 2.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 40.0% |
| Availability | 8 | 26.7% |
| Loud Commercials | 6 | 20.0% |
| Equipment | 1 | 3.3% |
| Indecency | 1 | 3.3% |
| Interference | 1 | 3.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 416 complaints relating to unwanted calls were recorded on this date, representing 40.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 8 | 1.9% |
| (877) 867-5139 | 3 | 0.7% |
| (201) 975-8777 | 2 | 0.5% |
| (213) 306-6571 | 2 | 0.5% |
| (415) 325-0248 | 2 | 0.5% |
| (657) 643-9578 | 2 | 0.5% |
| (724) 409-3324 | 2 | 0.5% |
| (833) 914-0051 | 2 | 0.5% |
| (855) 595-0557 | 2 | 0.5% |
| (877) 200-4023 | 2 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.