FCC Consumer Complaints – 17 December 2024
Introduction
On 17 December 2024, the Federal Communications Commission recorded 1064 consumer complaints relating to telecommunications services, this represented an increase from the 990 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1064
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (389)
- Most reported state/territory
- California (133)
Where the complaints came from
A total of 1064 complaints were recorded on 17 December 2024, with reports originating from 709 cities in 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 12.5% |
| Florida | 111 | 10.4% |
| Texas | 87 | 8.2% |
| New York | 62 | 5.8% |
| Pennsylvania | 43 | 4.0% |
| Illinois | 42 | 3.9% |
| Ohio | 35 | 3.3% |
| New Jersey | 34 | 3.2% |
| Georgia | 29 | 2.7% |
| North Carolina | 29 | 2.7% |
| Other states and territories | 459 | 43.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 801 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 801 | 75.3% |
| Internet | 190 | 17.9% |
| TV | 38 | 3.6% |
| Radio | 18 | 1.7% |
| Accessibility | 12 | 1.1% |
| Emergency | 5 | 0.5% |
Phone complaints
801 complaints were recorded in this category, representing 75.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 389 | 48.6% |
| Billing | 121 | 15.1% |
| Availability (including rural call completion) | 77 | 9.6% |
| Number Portability (keeping your number if you change providers) | 67 | 8.4% |
| Equipment | 66 | 8.2% |
| Junk Faxes | 49 | 6.1% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.7% |
| Privacy | 10 | 1.2% |
| Interference (including signal jammers) | 8 | 1.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
190 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 45.8% |
| Availability | 51 | 26.8% |
| Speed | 19 | 10.0% |
| Equipment | 11 | 5.8% |
| Interference | 11 | 5.8% |
| Privacy | 11 | 5.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 36.8% |
| Availability | 11 | 28.9% |
| Loud Commercials | 6 | 15.8% |
| Indecency | 3 | 7.9% |
| Equipment | 2 | 5.3% |
| Interference | 2 | 5.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 389 complaints relating to unwanted calls on this date, representing 36.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 6 | 1.5% |
| (877) 867-5139 | 5 | 1.3% |
| (877) 200-4023 | 3 | 0.8% |
| (877) 617-1833 | 3 | 0.8% |
| (209) 254-6060 | 2 | 0.5% |
| (330) 423-4532 | 2 | 0.5% |
| (877) 201-1769 | 2 | 0.5% |
| (202) 552-5775 | 1 | 0.3% |
| (202) 739-1691 | 1 | 0.3% |
| (205) 273-0830 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.