FCC Consumer Complaints – 16 December 2024
Introduction
A total of 990 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 16 December 2024, this was higher than the 444 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 990
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (324)
- Most reported state/territory
- California (98)
Where the complaints came from
A total of 990 complaints were recorded on 16 December 2024, with reports originating from 646 cities in 51 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 98 | 9.9% |
| Florida | 84 | 8.5% |
| New York | 84 | 8.5% |
| Texas | 81 | 8.2% |
| Georgia | 49 | 4.9% |
| North Carolina | 42 | 4.2% |
| Illinois | 37 | 3.7% |
| Ohio | 37 | 3.7% |
| Pennsylvania | 35 | 3.5% |
| Washington | 29 | 2.9% |
| Other states and territories | 414 | 41.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 729 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 729 | 73.6% |
| Internet | 174 | 17.6% |
| TV | 52 | 5.3% |
| Radio | 19 | 1.9% |
| Accessibility | 10 | 1.0% |
| Emergency | 6 | 0.6% |
Phone complaints
729 complaints were recorded in this category, representing 73.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 324 | 44.4% |
| Billing | 114 | 15.6% |
| Number Portability (keeping your number if you change providers) | 95 | 13.0% |
| Availability (including rural call completion) | 91 | 12.5% |
| Equipment | 57 | 7.8% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.5% |
| Privacy | 12 | 1.6% |
| Interference (including signal jammers) | 9 | 1.2% |
| Junk Faxes | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Number Portability (keeping your number if you change providers) and Availability (including rural call completion) among the most common.
Internet complaints
174 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 44.3% |
| Availability | 50 | 28.7% |
| Speed | 15 | 8.6% |
| Interference | 13 | 7.5% |
| Equipment | 12 | 6.9% |
| Privacy | 7 | 4.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
52 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 40.4% |
| Availability | 12 | 23.1% |
| Loud Commercials | 7 | 13.5% |
| Equipment | 5 | 9.6% |
| Privacy | 5 | 9.6% |
| Indecency | 1 | 1.9% |
| Interference | 1 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 324 complaints relating to unwanted calls were recorded on this date, representing 32.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 6 | 1.9% |
| (239) 237-0262 | 3 | 0.9% |
| (404) 458-8474 | 2 | 0.6% |
| (737) 702-8244 | 2 | 0.6% |
| (877) 200-4023 | 2 | 0.6% |
| (877) 941-1030 | 2 | 0.6% |
| (202) 660-0574 | 1 | 0.3% |
| (202) 979-5435 | 1 | 0.3% |
| (206) 395-1303 | 1 | 0.3% |
| (209) 248-8099 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.