FCC Consumer Complaints – 19 December 2024
Introduction
On 19 December 2024, 962 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1018 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 354 complaints.
Key statistics
- Total complaints
- 962
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (354)
- Most reported state/territory
- California (95)
Where the complaints came from
The 962 complaints recorded on 19 December 2024 were submitted from 634 cities across 51 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, a significant concentration was observed in Colorado, where Arvada accounted for 40 of the 59 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 9.9% |
| Texas | 89 | 9.3% |
| Florida | 62 | 6.4% |
| New York | 61 | 6.3% |
| Colorado | 59 | 6.1% |
| Illinois | 42 | 4.4% |
| Pennsylvania | 39 | 4.1% |
| Georgia | 35 | 3.6% |
| North Carolina | 34 | 3.5% |
| Washington | 34 | 3.5% |
| Other states and territories | 411 | 42.7% |
Location highlight
Arvada accounted for the majority of complaints recorded in Colorado.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 678 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 678 | 70.5% |
| Internet | 211 | 21.9% |
| TV | 33 | 3.4% |
| Radio | 22 | 2.3% |
| Accessibility | 12 | 1.2% |
| Emergency | 6 | 0.6% |
Phone complaints
678 complaints were recorded in this category, representing 70.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 354 | 52.2% |
| Billing | 106 | 15.6% |
| Availability (including rural call completion) | 69 | 10.2% |
| Number Portability (keeping your number if you change providers) | 47 | 6.9% |
| Equipment | 46 | 6.8% |
| Privacy | 19 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.9% |
| Interference (including signal jammers) | 10 | 1.5% |
| Junk Faxes | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 6 | 0.9% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
211 complaints were recorded in this category, representing 21.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 26.5% |
| Availability | 53 | 25.1% |
| Privacy | 47 | 22.3% |
| Interference | 23 | 10.9% |
| Speed | 21 | 10.0% |
| Equipment | 11 | 5.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Privacy.
TV complaints
33 complaints were recorded in this category, representing 3.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 39.4% |
| Availability | 9 | 27.3% |
| Loud Commercials | 4 | 12.1% |
| Equipment | 3 | 9.1% |
| Indecency | 2 | 6.1% |
| Interference | 1 | 3.0% |
| Privacy | 1 | 3.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 354 complaints relating to unwanted calls on this date, representing 36.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 8 | 2.3% |
| (877) 867-5139 | 4 | 1.1% |
| (855) 595-0557 | 3 | 0.8% |
| (201) 975-8777 | 1 | 0.3% |
| (203) 205-9401 | 1 | 0.3% |
| (206) 333-0746 | 1 | 0.3% |
| (207) 304-9536 | 1 | 0.3% |
| (213) 519-5933 | 1 | 0.3% |
| (219) 247-1467 | 1 | 0.3% |
| (224) 301-8353 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.