FCC Consumer Complaints – 20 December 2024
Introduction
The Federal Communications Commission recorded 859 consumer complaints on Friday, 20 December 2024 relating to telecommunications services, this represented a decline from the 962 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 859
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (320)
- Most reported state/territory
- California (86)
Where the complaints came from
Reports recorded on 20 December 2024 show 859 complaints originating from 596 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 86 | 10.0% |
| Texas | 72 | 8.4% |
| Florida | 61 | 7.1% |
| New York | 52 | 6.1% |
| Pennsylvania | 43 | 5.0% |
| Washington | 37 | 4.3% |
| North Carolina | 33 | 3.8% |
| Ohio | 28 | 3.3% |
| Maryland | 27 | 3.1% |
| Georgia | 25 | 2.9% |
| Other states and territories | 395 | 46.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 640 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 640 | 74.5% |
| Internet | 151 | 17.6% |
| TV | 33 | 3.8% |
| Radio | 22 | 2.6% |
| Accessibility | 8 | 0.9% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
640 complaints were recorded in this category, representing 74.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 320 | 50.0% |
| Billing | 97 | 15.2% |
| Availability (including rural call completion) | 64 | 10.0% |
| Number Portability (keeping your number if you change providers) | 57 | 8.9% |
| Equipment | 51 | 8.0% |
| Privacy | 15 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.9% |
| Junk Faxes | 12 | 1.9% |
| Interference (including signal jammers) | 10 | 1.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
151 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 41.7% |
| Availability | 44 | 29.1% |
| Equipment | 14 | 9.3% |
| Interference | 11 | 7.3% |
| Speed | 10 | 6.6% |
| Privacy | 9 | 6.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
33 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 33.3% |
| Loud Commercials | 9 | 27.3% |
| Availability | 3 | 9.1% |
| Equipment | 3 | 9.1% |
| Interference | 3 | 9.1% |
| Indecency | 2 | 6.1% |
| Privacy | 2 | 6.1% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Unwanted calls
There were 320 complaints relating to unwanted calls on this date, representing 37.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 7 | 2.2% |
| (877) 867-5139 | 4 | 1.3% |
| (405) 591-2486 | 2 | 0.6% |
| (678) 448-0449 | 2 | 0.6% |
| (833) 914-0204 | 2 | 0.6% |
| (855) 775-4310 | 2 | 0.6% |
| (877) 200-4023 | 2 | 0.6% |
| (201) 312-6457 | 1 | 0.3% |
| (201) 586-1359 | 1 | 0.3% |
| (201) 820-6911 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.