FCC Consumer Complaints – 28 December 2024
Introduction
The Federal Communications Commission recorded 533 consumer complaints on Saturday, 28 December 2024 relating to telecommunications services, this was lower than the 805 complaints recorded the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 533
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (168)
- Most reported state/territory
- California (52)
Where the complaints came from
Reports recorded on 28 December 2024 show 533 complaints originating from 405 cities across 45 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 9.8% |
| Texas | 44 | 8.3% |
| Florida | 43 | 8.1% |
| New York | 35 | 6.6% |
| North Carolina | 23 | 4.3% |
| Pennsylvania | 22 | 4.1% |
| Washington | 21 | 3.9% |
| Colorado | 20 | 3.8% |
| New Jersey | 17 | 3.2% |
| Georgia | 16 | 3.0% |
| Other states and territories | 240 | 45.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 380 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 380 | 71.3% |
| Internet | 101 | 18.9% |
| TV | 34 | 6.4% |
| Accessibility | 9 | 1.7% |
| Radio | 6 | 1.1% |
| Emergency | 3 | 0.6% |
Phone complaints
380 complaints were recorded in this category, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 168 | 44.2% |
| Billing | 71 | 18.7% |
| Number Portability (keeping your number if you change providers) | 41 | 10.8% |
| Availability (including rural call completion) | 39 | 10.3% |
| Equipment | 35 | 9.2% |
| Cramming (unauthorized charges on your phone bill) | 12 | 3.2% |
| Privacy | 7 | 1.8% |
| Interference (including signal jammers) | 6 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Number Portability (keeping your number if you change providers) and Availability (including rural call completion) among the most common.
Internet complaints
101 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 51.5% |
| Availability | 21 | 20.8% |
| Interference | 10 | 9.9% |
| Privacy | 10 | 9.9% |
| Equipment | 5 | 5.0% |
| Speed | 3 | 3.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 38.2% |
| Availability | 8 | 23.5% |
| Loud Commercials | 6 | 17.6% |
| Indecency | 3 | 8.8% |
| Interference | 2 | 5.9% |
| Privacy | 2 | 5.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.