FCC Consumer Complaints – 27 December 2024
Introduction
On Friday, 27 December 2024, 805 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 620 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 805
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (241)
- Most reported state/territory
- California (105)
Where the complaints came from
The 805 complaints recorded on 27 December 2024 were submitted from 597 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 13.0% |
| Florida | 57 | 7.1% |
| Texas | 53 | 6.6% |
| New York | 51 | 6.3% |
| Illinois | 34 | 4.2% |
| Pennsylvania | 34 | 4.2% |
| North Carolina | 31 | 3.9% |
| Michigan | 30 | 3.7% |
| Georgia | 27 | 3.4% |
| New Jersey | 22 | 2.7% |
| Other states and territories | 361 | 44.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 565 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 565 | 70.2% |
| Internet | 164 | 20.4% |
| TV | 40 | 5.0% |
| Radio | 19 | 2.4% |
| Accessibility | 12 | 1.5% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
565 complaints were recorded in this category, representing 70.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 241 | 42.7% |
| Billing | 121 | 21.4% |
| Number Portability (keeping your number if you change providers) | 59 | 10.4% |
| Availability (including rural call completion) | 52 | 9.2% |
| Equipment | 43 | 7.6% |
| Privacy | 16 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.5% |
| Interference (including signal jammers) | 13 | 2.3% |
| Junk Faxes | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Number Portability (keeping your number if you change providers) and Availability (including rural call completion).
Internet complaints
164 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 90 | 54.9% |
| Availability | 40 | 24.4% |
| Interference | 10 | 6.1% |
| Equipment | 9 | 5.5% |
| Speed | 9 | 5.5% |
| Privacy | 6 | 3.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
40 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 60.0% |
| Availability | 9 | 22.5% |
| Loud Commercials | 5 | 12.5% |
| Equipment | 1 | 2.5% |
| Indecency | 1 | 2.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 241 complaints relating to unwanted calls were recorded on this date, representing 29.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 867-5139 | 6 | 2.5% |
| (877) 200-2515 | 2 | 0.8% |
| (201) 586-0364 | 1 | 0.4% |
| (205) 419-6832 | 1 | 0.4% |
| (206) 536-3393 | 1 | 0.4% |
| (208) 276-9041 | 1 | 0.4% |
| (208) 340-2676 | 1 | 0.4% |
| (210) 600-6263 | 1 | 0.4% |
| (214) 910-6020 | 1 | 0.4% |
| (214) 910-6044 | 1 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 867-5139 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.