FCC Consumer Complaints – 26 December 2024
Introduction
On 26 December 2024, the Federal Communications Commission recorded 620 consumer complaints relating to telecommunications services, this represented an increase from the 259 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 620
- States & territories reporting
- 50
- Most common issue
- Billing (164)
- Most reported state/territory
- California (65)
Where the complaints came from
The 620 complaints recorded on 26 December 2024 originated from 474 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 65 | 10.5% |
| Texas | 50 | 8.1% |
| North Carolina | 42 | 6.8% |
| Florida | 38 | 6.1% |
| New York | 36 | 5.8% |
| Pennsylvania | 32 | 5.2% |
| Georgia | 24 | 3.9% |
| New Jersey | 21 | 3.4% |
| Ohio | 21 | 3.4% |
| Illinois | 20 | 3.2% |
| Other states and territories | 271 | 43.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 421 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 421 | 67.9% |
| Internet | 133 | 21.5% |
| TV | 37 | 6.0% |
| Radio | 14 | 2.3% |
| Accessibility | 12 | 1.9% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
421 complaints were recorded in this category, representing 67.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 148 | 35.2% |
| Billing | 90 | 21.4% |
| Availability (including rural call completion) | 61 | 14.5% |
| Number Portability (keeping your number if you change providers) | 41 | 9.7% |
| Equipment | 39 | 9.3% |
| Cramming (unauthorized charges on your phone bill) | 15 | 3.6% |
| Junk Faxes | 11 | 2.6% |
| Privacy | 8 | 1.9% |
| Interference (including signal jammers) | 6 | 1.4% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
133 complaints were recorded in this category, representing 21.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 45.9% |
| Availability | 33 | 24.8% |
| Interference | 16 | 12.0% |
| Speed | 14 | 10.5% |
| Equipment | 5 | 3.8% |
| Privacy | 4 | 3.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
37 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 35.1% |
| Billing | 13 | 35.1% |
| Indecency | 3 | 8.1% |
| Interference | 3 | 8.1% |
| Equipment | 2 | 5.4% |
| Loud Commercials | 2 | 5.4% |
| Privacy | 1 | 2.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.