FCC Consumer Complaints – 25 December 2024
Introduction
The Federal Communications Commission recorded 259 consumer complaints on 25 December 2024 relating to telecommunications services, complaint volume fell from 462 complaints the previous day. Reports were received from 41 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 259
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (59)
- Most reported state/territory
- California (39)
Where the complaints came from
A total of 259 complaints were recorded on 25 December 2024, with reports originating from 196 cities in 41 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 39 | 15.1% |
| Texas | 23 | 8.9% |
| Florida | 18 | 6.9% |
| New York | 18 | 6.9% |
| New Jersey | 14 | 5.4% |
| Washington | 12 | 4.6% |
| Colorado | 11 | 4.2% |
| North Carolina | 9 | 3.5% |
| Virginia | 8 | 3.1% |
| Ohio | 7 | 2.7% |
| Other states and territories | 100 | 38.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 160 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 160 | 61.8% |
| Internet | 57 | 22.0% |
| TV | 18 | 6.9% |
| Radio | 11 | 4.2% |
| Accessibility | 10 | 3.9% |
| Emergency | 3 | 1.2% |
Phone complaints
160 complaints were recorded in this category, representing 61.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 59 | 36.9% |
| Billing | 31 | 19.4% |
| Availability (including rural call completion) | 27 | 16.9% |
| Number Portability (keeping your number if you change providers) | 15 | 9.4% |
| Equipment | 14 | 8.8% |
| Privacy | 9 | 5.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.5% |
| Interference (including signal jammers) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
57 complaints were recorded in this category, representing 22.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 33.3% |
| Billing | 15 | 26.3% |
| Interference | 9 | 15.8% |
| Speed | 8 | 14.0% |
| Equipment | 3 | 5.3% |
| Privacy | 3 | 5.3% |
Complaints in this category covered a range of issues, including Availability, Billing and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.