FCC Consumer Complaints – 29 December 2024
Introduction
On 29 December 2024, the Federal Communications Commission recorded 460 consumer complaints relating to telecommunications services, this represented a decline from the 533 complaints recorded the day before. Submissions were made from 48 states and territories, with California accounting for the highest number of complaints at 77. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 460
- States & territories reporting
- 48
- Most common issue
- Billing (123)
- Most reported state/territory
- California (77)
Where the complaints came from
On 29 December 2024, the 460 complaints recorded by the Federal Communications Commission were reported from 331 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 77 | 16.7% |
| Texas | 31 | 6.7% |
| Florida | 29 | 6.3% |
| New York | 27 | 5.9% |
| Arizona | 16 | 3.5% |
| Pennsylvania | 16 | 3.5% |
| Virginia | 16 | 3.5% |
| Illinois | 15 | 3.3% |
| Ohio | 15 | 3.3% |
| North Carolina | 14 | 3.0% |
| Other states and territories | 204 | 44.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 285 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 285 | 62.0% |
| Internet | 105 | 22.8% |
| TV | 42 | 9.1% |
| Accessibility | 14 | 3.0% |
| Radio | 9 | 2.0% |
| Emergency | 3 | 0.7% |
| Request for Dispute Assistance | 2 | 0.4% |
Phone complaints
285 complaints were recorded in this category, representing 62.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 114 | 40.0% |
| Billing | 58 | 20.4% |
| Availability (including rural call completion) | 28 | 9.8% |
| Number Portability (keeping your number if you change providers) | 28 | 9.8% |
| Equipment | 25 | 8.8% |
| Cramming (unauthorized charges on your phone bill) | 12 | 4.2% |
| Privacy | 11 | 3.9% |
| Interference (including signal jammers) | 8 | 2.8% |
| Junk Faxes | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
105 complaints were recorded in this category, representing 22.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 48.6% |
| Availability | 21 | 20.0% |
| Speed | 14 | 13.3% |
| Equipment | 7 | 6.7% |
| Interference | 7 | 6.7% |
| Privacy | 5 | 4.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
42 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 33.3% |
| Availability | 8 | 19.0% |
| Indecency | 8 | 19.0% |
| Loud Commercials | 8 | 19.0% |
| Equipment | 2 | 4.8% |
| Interference | 1 | 2.4% |
| Privacy | 1 | 2.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.