FCC Consumer Complaints – 30 December 2024
Introduction
On 30 December 2024, 770 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 460 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 770
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (222)
- Most reported state/territory
- California (88)
Where the complaints came from
Reports recorded on 30 December 2024 show 770 complaints originating from 550 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 11.4% |
| Texas | 65 | 8.4% |
| New York | 51 | 6.6% |
| Florida | 50 | 6.5% |
| Pennsylvania | 41 | 5.3% |
| Georgia | 31 | 4.0% |
| Illinois | 30 | 3.9% |
| Ohio | 28 | 3.6% |
| Michigan | 26 | 3.4% |
| Missouri | 22 | 2.9% |
| Other states and territories | 338 | 43.9% |
Location highlight
Complaints in California were reported across 60 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 521 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 521 | 67.7% |
| Internet | 172 | 22.3% |
| TV | 39 | 5.1% |
| Radio | 18 | 2.3% |
| Accessibility | 15 | 1.9% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
521 complaints were recorded in this category, representing 67.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 222 | 42.6% |
| Billing | 113 | 21.7% |
| Equipment | 60 | 11.5% |
| Availability (including rural call completion) | 54 | 10.4% |
| Number Portability (keeping your number if you change providers) | 47 | 9.0% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.7% |
| Privacy | 7 | 1.3% |
| Junk Faxes | 4 | 0.8% |
| Slamming (change of your carrier without permission) | 4 | 0.8% |
| Interference (including signal jammers) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
172 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 50.6% |
| Availability | 39 | 22.7% |
| Speed | 14 | 8.1% |
| Interference | 12 | 7.0% |
| Equipment | 11 | 6.4% |
| Privacy | 9 | 5.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
39 complaints were recorded in this category, representing 5.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 51.3% |
| Availability | 9 | 23.1% |
| Loud Commercials | 4 | 10.3% |
| Indecency | 3 | 7.7% |
| Interference | 2 | 5.1% |
| Equipment | 1 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.