FCC Consumer Complaints – 31 December 2024
Introduction
The Federal Communications Commission recorded 662 consumer complaints on 31 December 2024 relating to telecommunications services, this was lower than the 770 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 662
- States & territories reporting
- 52
- Most common issue
- Billing (187)
- Most reported state/territory
- California (80)
Where the complaints came from
The 662 complaints recorded on 31 December 2024 originated from 478 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 80 | 12.1% |
| Florida | 53 | 8.0% |
| North Carolina | 36 | 5.4% |
| New York | 36 | 5.4% |
| Washington | 32 | 4.8% |
| Texas | 29 | 4.4% |
| Illinois | 26 | 3.9% |
| Pennsylvania | 25 | 3.8% |
| Virginia | 25 | 3.8% |
| Arizona | 22 | 3.3% |
| Other states and territories | 298 | 45.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 444 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 444 | 67.1% |
| Internet | 139 | 21.0% |
| TV | 40 | 6.0% |
| Radio | 21 | 3.2% |
| Accessibility | 10 | 1.5% |
| Emergency | 8 | 1.2% |
Phone complaints
444 complaints were recorded in this category, representing 67.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 169 | 38.1% |
| Billing | 104 | 23.4% |
| Availability (including rural call completion) | 61 | 13.7% |
| Equipment | 37 | 8.3% |
| Number Portability (keeping your number if you change providers) | 32 | 7.2% |
| Cramming (unauthorized charges on your phone bill) | 14 | 3.2% |
| Interference (including signal jammers) | 9 | 2.0% |
| Privacy | 9 | 2.0% |
| Junk Faxes | 4 | 0.9% |
| Slamming (change of your carrier without permission) | 4 | 0.9% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
139 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 49.6% |
| Availability | 29 | 20.9% |
| Interference | 14 | 10.1% |
| Equipment | 10 | 7.2% |
| Speed | 10 | 7.2% |
| Privacy | 7 | 5.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
40 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 35.0% |
| Loud Commercials | 11 | 27.5% |
| Indecency | 8 | 20.0% |
| Availability | 5 | 12.5% |
| Equipment | 1 | 2.5% |
| Interference | 1 | 2.5% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.