FCC Consumer Complaints – 1 January 2025
Introduction
A total of 373 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 1 January 2025, this represented a decline from the 662 complaints recorded the day before. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 373
- States & territories reporting
- 43
- Most common issue
- Billing (100)
- Most reported state/territory
- California (48)
Where the complaints came from
Across 287 cities in 43 states and territories, a total of 373 complaints were recorded on 1 January 2025. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 12.9% |
| Texas | 31 | 8.3% |
| New York | 22 | 5.9% |
| Florida | 21 | 5.6% |
| North Carolina | 21 | 5.6% |
| Ohio | 18 | 4.8% |
| New Jersey | 15 | 4.0% |
| Pennsylvania | 15 | 4.0% |
| Illinois | 13 | 3.5% |
| Washington | 13 | 3.5% |
| Other states and territories | 156 | 41.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 226 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 226 | 60.6% |
| Internet | 90 | 24.1% |
| TV | 36 | 9.7% |
| Radio | 13 | 3.5% |
| Accessibility | 5 | 1.3% |
| Request for Dispute Assistance | 2 | 0.5% |
| Emergency | 1 | 0.3% |
Phone complaints
226 complaints were recorded in this category, representing 60.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 86 | 38.1% |
| Billing | 51 | 22.6% |
| Equipment | 30 | 13.3% |
| Availability (including rural call completion) | 28 | 12.4% |
| Number Portability (keeping your number if you change providers) | 12 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 9 | 4.0% |
| Interference (including signal jammers) | 5 | 2.2% |
| Privacy | 5 | 2.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
90 complaints were recorded in this category, representing 24.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 44.4% |
| Availability | 23 | 25.6% |
| Interference | 8 | 8.9% |
| Equipment | 7 | 7.8% |
| Privacy | 7 | 7.8% |
| Speed | 5 | 5.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 12 | 33.3% |
| Billing | 9 | 25.0% |
| Availability | 6 | 16.7% |
| Loud Commercials | 5 | 13.9% |
| Interference | 3 | 8.3% |
| Equipment | 1 | 2.8% |
A broad mix of issues was reported in this category, with Indecency, Billing and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.