FCC Consumer Complaints – 2 January 2025
Introduction
On 2 January 2025, the Federal Communications Commission recorded 784 consumer complaints relating to telecommunications services, this represented an increase from the 373 complaints recorded the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 784
- States & territories reporting
- 47
- Most common issue
- Billing (225)
- Most reported state/territory
- California (77)
Where the complaints came from
The 784 complaints recorded on 2 January 2025 were submitted from 564 cities across 47 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 77 | 9.8% |
| Texas | 68 | 8.7% |
| Florida | 51 | 6.5% |
| New York | 46 | 5.9% |
| Georgia | 34 | 4.3% |
| New Jersey | 32 | 4.1% |
| Colorado | 31 | 4.0% |
| Pennsylvania | 31 | 4.0% |
| Virginia | 27 | 3.4% |
| North Carolina | 26 | 3.3% |
| Other states and territories | 360 | 45.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 520 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 520 | 66.3% |
| Internet | 170 | 21.7% |
| TV | 56 | 7.1% |
| Radio | 19 | 2.4% |
| Accessibility | 11 | 1.4% |
| Emergency | 8 | 1.0% |
Phone complaints
520 complaints were recorded in this category, representing 66.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 220 | 42.3% |
| Billing | 125 | 24.0% |
| Availability (including rural call completion) | 53 | 10.2% |
| Equipment | 50 | 9.6% |
| Number Portability (keeping your number if you change providers) | 40 | 7.7% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.7% |
| Interference (including signal jammers) | 6 | 1.2% |
| Privacy | 6 | 1.2% |
| Slamming (change of your carrier without permission) | 4 | 0.8% |
| Junk Faxes | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
170 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 42.4% |
| Availability | 48 | 28.2% |
| Speed | 15 | 8.8% |
| Equipment | 13 | 7.6% |
| Privacy | 13 | 7.6% |
| Interference | 9 | 5.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
56 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 50.0% |
| Availability | 12 | 21.4% |
| Loud Commercials | 8 | 14.3% |
| Indecency | 5 | 8.9% |
| Privacy | 2 | 3.6% |
| Equipment | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.