FCC Consumer Complaints – 3 January 2025
Introduction
A total of 950 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 3 January 2025, complaint volume increased from 784 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 950
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (353)
- Most reported state/territory
- California (100)
Where the complaints came from
The 950 complaints recorded on 3 January 2025 originated from 639 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 100 | 10.5% |
| Florida | 79 | 8.3% |
| New York | 69 | 7.3% |
| Texas | 55 | 5.8% |
| Washington | 45 | 4.7% |
| Georgia | 43 | 4.5% |
| New Jersey | 37 | 3.9% |
| Illinois | 33 | 3.5% |
| North Carolina | 33 | 3.5% |
| Virginia | 33 | 3.5% |
| Other states and territories | 422 | 44.4% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 656 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 656 | 69.1% |
| Internet | 196 | 20.6% |
| TV | 68 | 7.2% |
| Radio | 17 | 1.8% |
| Accessibility | 7 | 0.7% |
| Emergency | 5 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
656 complaints were recorded in this category, representing 69.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 353 | 53.8% |
| Billing | 115 | 17.5% |
| Availability (including rural call completion) | 62 | 9.5% |
| Equipment | 54 | 8.2% |
| Number Portability (keeping your number if you change providers) | 36 | 5.5% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.7% |
| Privacy | 11 | 1.7% |
| Interference (including signal jammers) | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
196 complaints were recorded in this category, representing 20.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 100 | 51.0% |
| Availability | 54 | 27.6% |
| Equipment | 15 | 7.7% |
| Speed | 13 | 6.6% |
| Privacy | 8 | 4.1% |
| Interference | 6 | 3.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
68 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 52.9% |
| Availability | 13 | 19.1% |
| Indecency | 8 | 11.8% |
| Equipment | 5 | 7.4% |
| Loud Commercials | 3 | 4.4% |
| Interference | 2 | 2.9% |
| Privacy | 1 | 1.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.