FCC Consumer Complaints – 4 January 2025
Introduction
On Saturday, 4 January 2025, the Federal Communications Commission recorded 569 consumer complaints relating to telecommunications services, this was lower than the 950 complaints recorded the day before. Reports were received from 42 states and territories, with California recording slightly more complaints than other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 569
- States & territories reporting
- 42
- Most common issue
- Billing (164)
- Most reported state/territory
- California (72)
Where the complaints came from
Across 402 cities in 42 states and territories, a total of 569 complaints were recorded on 4 January 2025. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 12.7% |
| Texas | 52 | 9.1% |
| Florida | 33 | 5.8% |
| Colorado | 30 | 5.3% |
| New York | 28 | 4.9% |
| Ohio | 27 | 4.7% |
| New Jersey | 26 | 4.6% |
| Michigan | 21 | 3.7% |
| Illinois | 19 | 3.3% |
| Louisiana | 18 | 3.2% |
| Other states and territories | 243 | 42.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 360 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 360 | 63.3% |
| Internet | 128 | 22.5% |
| TV | 41 | 7.2% |
| Radio | 27 | 4.7% |
| Accessibility | 9 | 1.6% |
| Emergency | 4 | 0.7% |
Phone complaints
360 complaints were recorded in this category, representing 63.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 161 | 44.7% |
| Billing | 80 | 22.2% |
| Availability (including rural call completion) | 31 | 8.6% |
| Equipment | 31 | 8.6% |
| Number Portability (keeping your number if you change providers) | 31 | 8.6% |
| Interference (including signal jammers) | 8 | 2.2% |
| Privacy | 8 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.7% |
| Slamming (change of your carrier without permission) | 4 | 1.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
128 complaints were recorded in this category, representing 22.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 50.0% |
| Availability | 25 | 19.5% |
| Speed | 14 | 10.9% |
| Equipment | 12 | 9.4% |
| Interference | 7 | 5.5% |
| Privacy | 6 | 4.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
41 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 46.3% |
| Availability | 11 | 26.8% |
| Loud Commercials | 6 | 14.6% |
| Indecency | 3 | 7.3% |
| Interference | 1 | 2.4% |
| Privacy | 1 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.