FCC Consumer Complaints – 5 January 2025
Introduction
The Federal Communications Commission recorded 397 consumer complaints on 5 January 2025 relating to telecommunications services, complaint volume fell from 569 complaints the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 397
- States & territories reporting
- 47
- Most common issue
- Billing (106)
- Most reported state/territory
- California (65)
Where the complaints came from
The 397 complaints recorded on 5 January 2025 were submitted from 301 cities across 47 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 65 | 16.4% |
| Florida | 33 | 8.3% |
| Texas | 27 | 6.8% |
| New York | 23 | 5.8% |
| North Carolina | 20 | 5.0% |
| Georgia | 18 | 4.5% |
| New Jersey | 17 | 4.3% |
| Michigan | 14 | 3.5% |
| Virginia | 13 | 3.3% |
| Arizona | 12 | 3.0% |
| Other states and territories | 155 | 39.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 250 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 250 | 63.0% |
| Internet | 80 | 20.2% |
| TV | 38 | 9.6% |
| Radio | 19 | 4.8% |
| Accessibility | 9 | 2.3% |
| Emergency | 1 | 0.3% |
Phone complaints
250 complaints were recorded in this category, representing 63.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 86 | 34.4% |
| Billing | 55 | 22.0% |
| Availability (including rural call completion) | 37 | 14.8% |
| Equipment | 26 | 10.4% |
| Number Portability (keeping your number if you change providers) | 24 | 9.6% |
| Privacy | 11 | 4.4% |
| Interference (including signal jammers) | 5 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.6% |
| Rural Call Completion | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
80 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 48.8% |
| Availability | 27 | 33.8% |
| Speed | 7 | 8.8% |
| Interference | 3 | 3.8% |
| Equipment | 2 | 2.5% |
| Privacy | 2 | 2.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 36.8% |
| Billing | 12 | 31.6% |
| Loud Commercials | 5 | 13.2% |
| Indecency | 3 | 7.9% |
| Equipment | 2 | 5.3% |
| Interference | 2 | 5.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.