FCC Consumer Complaints – 6 January 2025
Introduction
The Federal Communications Commission recorded 912 consumer complaints on 6 January 2025 relating to telecommunications services, complaint volume increased from 397 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 912
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (341)
- Most reported state/territory
- California (115)
Where the complaints came from
The 912 complaints recorded on 6 January 2025 were submitted from 617 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 12.6% |
| Texas | 75 | 8.2% |
| Washington | 75 | 8.2% |
| Florida | 70 | 7.7% |
| New York | 60 | 6.6% |
| North Carolina | 45 | 4.9% |
| Illinois | 42 | 4.6% |
| Ohio | 30 | 3.3% |
| New Jersey | 28 | 3.1% |
| Massachusetts | 24 | 2.6% |
| Other states and territories | 347 | 38.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 639 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 639 | 70.1% |
| Internet | 182 | 20.0% |
| TV | 50 | 5.5% |
| Radio | 22 | 2.4% |
| Accessibility | 14 | 1.5% |
| Emergency | 5 | 0.5% |
Phone complaints
639 complaints were recorded in this category, representing 70.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 341 | 53.4% |
| Billing | 95 | 14.9% |
| Availability (including rural call completion) | 77 | 12.1% |
| Equipment | 50 | 7.8% |
| Number Portability (keeping your number if you change providers) | 38 | 5.9% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.0% |
| Junk Faxes | 9 | 1.4% |
| Privacy | 9 | 1.4% |
| Interference (including signal jammers) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
182 complaints were recorded in this category, representing 20.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 84 | 46.2% |
| Availability | 52 | 28.6% |
| Equipment | 17 | 9.3% |
| Privacy | 11 | 6.0% |
| Speed | 10 | 5.5% |
| Interference | 8 | 4.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
50 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 46.0% |
| Availability | 7 | 14.0% |
| Interference | 6 | 12.0% |
| Loud Commercials | 6 | 12.0% |
| Indecency | 5 | 10.0% |
| Equipment | 3 | 6.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 341 complaints relating to unwanted calls on this date, representing 37.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 9 | 2.6% |
| (509) 765-5701 | 2 | 0.6% |
| (201) 312-6075 | 1 | 0.3% |
| (209) 448-7371 | 1 | 0.3% |
| (209) 671-7991 | 1 | 0.3% |
| (213) 851-9746 | 1 | 0.3% |
| (214) 431-1660 | 1 | 0.3% |
| (217) 215-8703 | 1 | 0.3% |
| (217) 261-7250 | 1 | 0.3% |
| (224) 363-8250 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.