FCC Consumer Complaints – 7 January 2025
Introduction
On Tuesday, 7 January 2025, 1065 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 912 complaints the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1065
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (434)
- Most reported state/territory
- California (114)
Where the complaints came from
A total of 1065 complaints were recorded on 7 January 2025, with reports originating from 702 cities in 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 10.7% |
| Texas | 78 | 7.3% |
| Florida | 74 | 6.9% |
| New York | 56 | 5.3% |
| North Carolina | 54 | 5.1% |
| Washington | 43 | 4.0% |
| Arizona | 41 | 3.8% |
| Pennsylvania | 40 | 3.8% |
| Colorado | 36 | 3.4% |
| Connecticut | 33 | 3.1% |
| Other states and territories | 495 | 46.5% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 766 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 766 | 71.9% |
| Internet | 212 | 19.9% |
| TV | 55 | 5.2% |
| Radio | 23 | 2.2% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
766 complaints were recorded in this category, representing 71.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 434 | 56.7% |
| Billing | 124 | 16.2% |
| Availability (including rural call completion) | 74 | 9.7% |
| Equipment | 58 | 7.6% |
| Number Portability (keeping your number if you change providers) | 35 | 4.6% |
| Privacy | 13 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.4% |
| Interference (including signal jammers) | 8 | 1.0% |
| Junk Faxes | 8 | 1.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
212 complaints were recorded in this category, representing 19.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 88 | 41.5% |
| Availability | 60 | 28.3% |
| Interference | 22 | 10.4% |
| Speed | 20 | 9.4% |
| Equipment | 11 | 5.2% |
| Privacy | 11 | 5.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
55 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 47.3% |
| Indecency | 9 | 16.4% |
| Availability | 5 | 9.1% |
| Equipment | 5 | 9.1% |
| Loud Commercials | 5 | 9.1% |
| Privacy | 3 | 5.5% |
| Interference | 2 | 3.6% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
Unwanted calls
There were 434 complaints relating to unwanted calls on this date, representing 40.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 14 | 3.2% |
| (877) 200-4023 | 3 | 0.7% |
| (877) 867-5139 | 3 | 0.7% |
| (833) 587-2282 | 2 | 0.5% |
| (888) 211-6170 | 2 | 0.5% |
| (202) 315-8709 | 1 | 0.2% |
| (202) 984-0781 | 1 | 0.2% |
| (206) 603-7952 | 1 | 0.2% |
| (206) 687-6820 | 1 | 0.2% |
| (208) 704-6991 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.