FCC Consumer Complaints – 8 January 2025
Introduction
The Federal Communications Commission recorded 1019 consumer complaints on 8 January 2025 relating to telecommunications services, this represented a decline from the 1065 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 467 complaints.
Key statistics
- Total complaints
- 1019
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (467)
- Most reported state/territory
- California (103)
Where the complaints came from
The 1019 complaints recorded on 8 January 2025 were submitted from 678 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 10.1% |
| Texas | 97 | 9.5% |
| Florida | 63 | 6.2% |
| Washington | 57 | 5.6% |
| New York | 52 | 5.1% |
| Georgia | 42 | 4.1% |
| Colorado | 41 | 4.0% |
| Illinois | 41 | 4.0% |
| North Carolina | 36 | 3.5% |
| Pennsylvania | 36 | 3.5% |
| Other states and territories | 451 | 44.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 758 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 758 | 74.4% |
| Internet | 174 | 17.1% |
| TV | 55 | 5.4% |
| Radio | 21 | 2.1% |
| Accessibility | 9 | 0.9% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
758 complaints were recorded in this category, representing 74.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 467 | 61.6% |
| Billing | 107 | 14.1% |
| Availability (including rural call completion) | 54 | 7.1% |
| Equipment | 49 | 6.5% |
| Number Portability (keeping your number if you change providers) | 39 | 5.1% |
| Privacy | 12 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.5% |
| Interference (including signal jammers) | 8 | 1.1% |
| Junk Faxes | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
174 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 43.7% |
| Availability | 45 | 25.9% |
| Speed | 19 | 10.9% |
| Interference | 13 | 7.5% |
| Equipment | 12 | 6.9% |
| Privacy | 9 | 5.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
55 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 50.9% |
| Availability | 13 | 23.6% |
| Indecency | 6 | 10.9% |
| Loud Commercials | 3 | 5.5% |
| Equipment | 2 | 3.6% |
| Interference | 1 | 1.8% |
| Privacy | 1 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 467 complaints relating to unwanted calls on this date, representing 45.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 13 | 2.8% |
| (737) 702-8244 | 3 | 0.6% |
| (877) 200-4023 | 3 | 0.6% |
| (351) 208-4160 | 2 | 0.4% |
| (816) 293-9553 | 2 | 0.4% |
| (833) 772-7169 | 2 | 0.4% |
| (903) 686-9675 | 2 | 0.4% |
| (970) 293-0680 | 2 | 0.4% |
| (201) 586-1352 | 1 | 0.2% |
| (202) 771-2769 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.