FCC Consumer Complaints – 9 January 2025
Introduction
On Thursday, 9 January 2025, 875 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1019 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 398 complaints.
Key statistics
- Total complaints
- 875
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (398)
- Most reported state/territory
- California (118)
Where the complaints came from
The 875 complaints recorded on 9 January 2025 originated from 601 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 13.5% |
| Texas | 75 | 8.6% |
| Florida | 60 | 6.9% |
| New York | 48 | 5.5% |
| Illinois | 45 | 5.1% |
| Colorado | 42 | 4.8% |
| North Carolina | 34 | 3.9% |
| Arizona | 33 | 3.8% |
| Georgia | 33 | 3.8% |
| Ohio | 33 | 3.8% |
| Other states and territories | 354 | 40.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 640 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 640 | 73.1% |
| Internet | 160 | 18.3% |
| TV | 35 | 4.0% |
| Radio | 28 | 3.2% |
| Accessibility | 9 | 1.0% |
| Request for Dispute Assistance | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
640 complaints were recorded in this category, representing 73.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 398 | 62.2% |
| Billing | 94 | 14.7% |
| Availability (including rural call completion) | 48 | 7.5% |
| Equipment | 34 | 5.3% |
| Number Portability (keeping your number if you change providers) | 26 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.9% |
| Interference (including signal jammers) | 12 | 1.9% |
| Privacy | 10 | 1.6% |
| Junk Faxes | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
160 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 86 | 53.8% |
| Availability | 35 | 21.9% |
| Interference | 13 | 8.1% |
| Speed | 11 | 6.9% |
| Equipment | 8 | 5.0% |
| Privacy | 7 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
35 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 37.1% |
| Billing | 12 | 34.3% |
| Loud Commercials | 5 | 14.3% |
| Interference | 2 | 5.7% |
| Equipment | 1 | 2.9% |
| Indecency | 1 | 2.9% |
| Privacy | 1 | 2.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
398 complaints relating to unwanted calls were recorded on this date, accounting for 45.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 18 | 4.5% |
| (877) 867-5139 | 6 | 1.5% |
| (877) 200-4023 | 2 | 0.5% |
| (949) 514-6774 | 2 | 0.5% |
| (970) 293-0680 | 2 | 0.5% |
| (207) 204-5112 | 1 | 0.3% |
| (209) 682-4423 | 1 | 0.3% |
| (210) 510-0931 | 1 | 0.3% |
| (210) 510-0987 | 1 | 0.3% |
| (210) 677-1346 | 1 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.